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Knowledge management process model for healthcare organisation: a case of a public hospital

Knowledge management process model for healthcare organisation: a case of a public hospital This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge-based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The paper's primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation. Keywords: healthcare knowledge management; knowledge management; knowledge management model; organisational knowledge. Reference to this paper should be made as follows: Bahar, N. and Bahri, S. (2016) ` for healthcare organisation: a case of a public hospital', Int. J. Knowledge Management Studies, Vol. 7, Nos. 1/2, pp.18­35. Biographical notes: Nurhidayah http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Knowledge Management Studies Inderscience Publishers

Knowledge management process model for healthcare organisation: a case of a public hospital

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Publisher
Inderscience Publishers
Copyright
Copyright © 2016 Inderscience Enterprises Ltd.
ISSN
1743-8268
eISSN
1743-8276
DOI
10.1504/IJKMS.2016.080221
Publisher site
See Article on Publisher Site

Abstract

This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge-based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The paper's primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation. Keywords: healthcare knowledge management; knowledge management; knowledge management model; organisational knowledge. Reference to this paper should be made as follows: Bahar, N. and Bahri, S. (2016) ` for healthcare organisation: a case of a public hospital', Int. J. Knowledge Management Studies, Vol. 7, Nos. 1/2, pp.18­35. Biographical notes: Nurhidayah

Journal

International Journal of Knowledge Management StudiesInderscience Publishers

Published: Jan 1, 2016

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