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Information systems for the social administration using the soft systems methodology

Information systems for the social administration using the soft systems methodology Although information systems are very important for the functioning of social administration and the services provision to citizens, they have not received adequate attention both in the research literature and in real-world implementations. Their complex nature due to the various stakeholders and the variety of different social services they have to deliver, call for a holistic approach in their design, which qualifies the soft systems methodology as the appropriate tool for designing such systems. To support this argument and pave the way for online integrated information systems in social administration, this paper shows how to apply the first four steps of SSM onto a general social administration context, and proposes a conceptual model of an information system in the area of childcare services as an example. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Applied Systemic Studies Inderscience Publishers

Information systems for the social administration using the soft systems methodology

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1751-0589
eISSN
1751-0597
DOI
10.1504/IJASS.2020.108655
Publisher site
See Article on Publisher Site

Abstract

Although information systems are very important for the functioning of social administration and the services provision to citizens, they have not received adequate attention both in the research literature and in real-world implementations. Their complex nature due to the various stakeholders and the variety of different social services they have to deliver, call for a holistic approach in their design, which qualifies the soft systems methodology as the appropriate tool for designing such systems. To support this argument and pave the way for online integrated information systems in social administration, this paper shows how to apply the first four steps of SSM onto a general social administration context, and proposes a conceptual model of an information system in the area of childcare services as an example.

Journal

International Journal of Applied Systemic StudiesInderscience Publishers

Published: Jan 1, 2020

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