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Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan

Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan With the popularisation of the Enterprise Resource Planning (ERP) solutions, software applications have developed to help managers implement ERP system in business activities such as inventory control, order tracking, customer service, finance and human resources. This study uses multiple case studies as a research method to investigate the influence of enterprise contingency factors on ERP system acceptance and performance based on the Technology Acceptance Model (TAM). This study selects four companies from the semiconductor and steel industries as case studies for interview. The research results demonstrate that contingency factors are positively associated with the introduction and acceptance of ERP system; furthermore contingency factors are positively associated with ERP system performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Business and Systems Research Inderscience Publishers

Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan

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References (36)

Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1751-200X
eISSN
1751-2018
DOI
10.1504/IJBSR.2008.018118
Publisher site
See Article on Publisher Site

Abstract

With the popularisation of the Enterprise Resource Planning (ERP) solutions, software applications have developed to help managers implement ERP system in business activities such as inventory control, order tracking, customer service, finance and human resources. This study uses multiple case studies as a research method to investigate the influence of enterprise contingency factors on ERP system acceptance and performance based on the Technology Acceptance Model (TAM). This study selects four companies from the semiconductor and steel industries as case studies for interview. The research results demonstrate that contingency factors are positively associated with the introduction and acceptance of ERP system; furthermore contingency factors are positively associated with ERP system performance.

Journal

International Journal of Business and Systems Research – Inderscience Publishers

Published: Jan 1, 2008

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