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Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system: an empirical study

Examining the relationship between system quality, knowledge quality and user satisfaction in the... Measuring and understanding the success of knowledge management system within an organisation has been identified as one of the key challenges for information system managers. The success, typically, is measured at user-level in terms of user satisfaction that mainly depends on system quality and knowledge quality. The objective is to examine the strength and significance of relationship between system quality, knowledge quality and user satisfaction. Halawi et al. (2007) scale was used to operationalise system quality, knowledge quality and user satisfaction. A self-administered questionnaire survey was conducted in a selected knowledge-based organisation's employees who were working in the domain of banking and financial services. Factor analysis, correlation analysis and regression analysis were used to examine the underlying study model. The findings, interestingly, had provided positive but moderate relationship between system quality, knowledge quality and user satisfaction. Managerial implications, limitations and scope for further research are also discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Knowledge Management Studies Inderscience Publishers

Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system: an empirical study

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1743-8268
eISSN
1743-8276
DOI
10.1504/IJKMS.2018.094211
Publisher site
See Article on Publisher Site

Abstract

Measuring and understanding the success of knowledge management system within an organisation has been identified as one of the key challenges for information system managers. The success, typically, is measured at user-level in terms of user satisfaction that mainly depends on system quality and knowledge quality. The objective is to examine the strength and significance of relationship between system quality, knowledge quality and user satisfaction. Halawi et al. (2007) scale was used to operationalise system quality, knowledge quality and user satisfaction. A self-administered questionnaire survey was conducted in a selected knowledge-based organisation's employees who were working in the domain of banking and financial services. Factor analysis, correlation analysis and regression analysis were used to examine the underlying study model. The findings, interestingly, had provided positive but moderate relationship between system quality, knowledge quality and user satisfaction. Managerial implications, limitations and scope for further research are also discussed.

Journal

International Journal of Knowledge Management StudiesInderscience Publishers

Published: Jan 1, 2018

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