Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/inderscience-publishers/examining-customers-perception-of-electronic-shopping-mall-s-e-service-2O0J18vuur
References
References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.
- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd
- ISSN
- 1753-0822
- eISSN
- 1753-0830
- DOI
- 10.1504/IJSEM.2020.111930
- Publisher site
- See Article on Publisher Site
Abstract
This paper aims to examine consumers' perception of shopping malls e-service quality. The phenomenal growth of e-commerce and the gap in the current e-service quality literature has necessitated this study. The growth of many large-scale online shopping platforms such as Amazon.com, T-mall and JD.com has contribute immensely to the economic growth globally. This study has utilised a quantitative approach via structural equation modelling (SEM) to analyses its findings. Efficiency, trust, reliability, and privacy are key dimensions of e-service quality model. Theoretical and managerial implications are discussed with future research directions.
Journal
International Journal of Services, Economics and Management – Inderscience Publishers
Published: Jan 1, 2020