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Evaluating tax sites: an evaluation framework and its application

Evaluating tax sites: an evaluation framework and its application In the last decade many governments have created e-services in order to deliver instant and advanced services to their citizens. One of the major transactions between the state and the citizens is tax filing and payment. This paper highlights critical factors that make a tax website successful. Its purpose is the creation of an integrated evaluation framework for tax websites. This framework should accommodate citizens' needs. It would be useful both for government decision makers and for tax websites' designers and developers in order to deliver better services to the citizens. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Evaluating tax sites: an evaluation framework and its application

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2008.018878
Publisher site
See Article on Publisher Site

Abstract

In the last decade many governments have created e-services in order to deliver instant and advanced services to their citizens. One of the major transactions between the state and the citizens is tax filing and payment. This paper highlights critical factors that make a tax website successful. Its purpose is the creation of an integrated evaluation framework for tax websites. This framework should accommodate citizens' needs. It would be useful both for government decision makers and for tax websites' designers and developers in order to deliver better services to the citizens.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2008

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