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Evaluating e-government initiatives: the role of formative assessment during implementation

Evaluating e-government initiatives: the role of formative assessment during implementation The paper addresses theory-based e-government assessments and reviews the limitations of current methods based on summative evaluation and delivery benchmarking. It proposes the use of in itinere formative evaluation as a tool to better understand complex programs that involve various constituencies and to provide feedback on the design, adoption and use of Information and Communication Technology (ICT) systems. Moving the evaluation process from summative to formative elevates it to a cognitive tool that can steer policy outcomes in the desired direction. The preliminary findings of applying this model to an antipollution e-government initiative confirm the relevance and potential of such an approach. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Evaluating e-government initiatives: the role of formative assessment during implementation

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2012.046265
Publisher site
See Article on Publisher Site

Abstract

The paper addresses theory-based e-government assessments and reviews the limitations of current methods based on summative evaluation and delivery benchmarking. It proposes the use of in itinere formative evaluation as a tool to better understand complex programs that involve various constituencies and to provide feedback on the design, adoption and use of Information and Communication Technology (ICT) systems. Moving the evaluation process from summative to formative elevates it to a cognitive tool that can steer policy outcomes in the desired direction. The preliminary findings of applying this model to an antipollution e-government initiative confirm the relevance and potential of such an approach.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2012

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