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/lp/inderscience-publishers/e-social-security-success-evidence-from-the-philippines-BRywSM8wWJ
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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd
- ISSN
- 1740-7494
- eISSN
- 1740-7508
- DOI
- 10.1504/eg.2022.121866
- Publisher site
- See Article on Publisher Site
Abstract
This research undertakes e-government research via two areas: applications on social security, and applications on a developing country. In the Philippines, there are two separate organisations providing social security for private and government employees. This phenomenon provides potential for some significant discussions on e-government, given the importance of social security towards personal financial needs. Applying and extending a theoretical framework built on trust theory, prior experience, and the IS success model, this research documents the perceptions of 541 employees from private and government service on their respective e-social security services afforded to them. Structural equation modelling results reveal that trust in e-government plays a very important role in their quality perceptions of e-social security. Furthermore, problems regarding information and service quality hound usefulness, while issues of system quality beset satisfaction, leading to important implications for the e-social security service providers to continue delivering on the expectations of e-government services.
Journal
Electronic Government – Inderscience Publishers
Published: Jan 1, 2022