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E-governance competence: a framework

E-governance competence: a framework While there is abundance of research on e-governance readiness and convergence, there is lack of research and theoretical understanding of competencies that governments must have to develop and deploy effective e-services and ensure usage of the deployed e-services in a manner that leads to effective e-governance. In this research, we draw from business/IT alignment framework, innovation literature, and coordination theory and propose a framework of e-governance competence that highlights the importance of technical and administrative alignment capability at strategic and operational levels for effective e-governance. We validate the proposed model in the context of immigration-related e-services provided by the Hong Kong SAR, P.R.C. The theoretical and practical implications are discussed. Keywords: e-governance; e-government; technology capability; administrative capability; coordination theory; business/IT alignment; smart card technology; e-services. Reference to this paper should be made as follows: Banerjee, P.K., Ma, L.C.K. and Shroff, R.H. (2015) `E-governance competence: a framework', Electronic Government, An International Journal, Vol. 11, No. 3, pp.171­184. Biographical notes: Probir Kumar Banerjee has several years of industry and academic experience with a wide range of publications in leading international journals and conferences. He serves on editorial board of several journals. His research interests are in the areas of information http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

E-governance competence: a framework

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References (23)

Publisher
Inderscience Publishers
Copyright
Copyright © 2015 Inderscience Enterprises Ltd.
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2015.070120
Publisher site
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Abstract

While there is abundance of research on e-governance readiness and convergence, there is lack of research and theoretical understanding of competencies that governments must have to develop and deploy effective e-services and ensure usage of the deployed e-services in a manner that leads to effective e-governance. In this research, we draw from business/IT alignment framework, innovation literature, and coordination theory and propose a framework of e-governance competence that highlights the importance of technical and administrative alignment capability at strategic and operational levels for effective e-governance. We validate the proposed model in the context of immigration-related e-services provided by the Hong Kong SAR, P.R.C. The theoretical and practical implications are discussed. Keywords: e-governance; e-government; technology capability; administrative capability; coordination theory; business/IT alignment; smart card technology; e-services. Reference to this paper should be made as follows: Banerjee, P.K., Ma, L.C.K. and Shroff, R.H. (2015) `E-governance competence: a framework', Electronic Government, An International Journal, Vol. 11, No. 3, pp.171­184. Biographical notes: Probir Kumar Banerjee has several years of industry and academic experience with a wide range of publications in leading international journals and conferences. He serves on editorial board of several journals. His research interests are in the areas of information

Journal

Electronic Government, an International Journal – Inderscience Publishers

Published: Jan 1, 2015

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