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Does customer relationship matter in medical cosmeticology service context?

Does customer relationship matter in medical cosmeticology service context? This study explores the important role of customer relationship in medical cosmeticology service context, an emerging need of medical care market with proactive health behaviours, wellness and health maintenance behaviours, rather than traditional treatment or cure-seeking behaviours. Convenient sampling and self-reporting survey was conducted to collect data from aesthetic patients, who have been receiving treatment from dermatology medical centres. The proposed structural equation model was assessed using AMOS 7.0 to estimate the path weights. The results of this study indicate that healthcare quality is important and necessary, but relationship creates differentiation. It suggests that customer relationship surpasses service quality as an important determinant of perceptions and behavioural intentions for medical cosmeticology customers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

Does customer relationship matter in medical cosmeticology service context?

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
DOI
10.1504/IJSOI.2010.031113
Publisher site
See Article on Publisher Site

Abstract

This study explores the important role of customer relationship in medical cosmeticology service context, an emerging need of medical care market with proactive health behaviours, wellness and health maintenance behaviours, rather than traditional treatment or cure-seeking behaviours. Convenient sampling and self-reporting survey was conducted to collect data from aesthetic patients, who have been receiving treatment from dermatology medical centres. The proposed structural equation model was assessed using AMOS 7.0 to estimate the path weights. The results of this study indicate that healthcare quality is important and necessary, but relationship creates differentiation. It suggests that customer relationship surpasses service quality as an important determinant of perceptions and behavioural intentions for medical cosmeticology customers.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2010

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