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Digital group storytelling in knowledge management: lessons learned in online tutoring

Digital group storytelling in knowledge management: lessons learned in online tutoring Storytelling is an important tool to register lessons learned whose usage has increased in organisations and education. Organisations tend to produce knowledge from work experience, as well as from daily activities or special projects. However, such knowledge is hardly ever documented or shared due to the formalism imposed by companies, or to the lack of time and resources to help people making explicit their tacit knowledge. Thus, all that tacit knowledge is likely to be lost with time. Group storytelling is a technique to support externalisation of tacit knowledge through the collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course. The results showed that it is possible to capture the lessons learned through this technique with the aid of computer systems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Web Engineering and Technology Inderscience Publishers

Digital group storytelling in knowledge management: lessons learned in online tutoring

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1476-1289
eISSN
1741-9212
DOI
10.1504/IJWET.2017.089697
Publisher site
See Article on Publisher Site

Abstract

Storytelling is an important tool to register lessons learned whose usage has increased in organisations and education. Organisations tend to produce knowledge from work experience, as well as from daily activities or special projects. However, such knowledge is hardly ever documented or shared due to the formalism imposed by companies, or to the lack of time and resources to help people making explicit their tacit knowledge. Thus, all that tacit knowledge is likely to be lost with time. Group storytelling is a technique to support externalisation of tacit knowledge through the collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course. The results showed that it is possible to capture the lessons learned through this technique with the aid of computer systems.

Journal

International Journal of Web Engineering and TechnologyInderscience Publishers

Published: Jan 1, 2017

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