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Demographic influence on UK citizens' e-government adoption

Demographic influence on UK citizens' e-government adoption This paper presents an empirical analysis of the influence of demographic variables on citizens' adoption of a recent UK e-government initiative, the 'Government Gateway'. Three key demographic characteristics ? age, gender and education ? that provide insights into Government Gateway adopters and non-adopters were identified from a literature review. Data on these variables was collected on a nationwide scale employing a postal survey. The findings of this study suggest that the three variables of age, education, and broadband access at home significantly influence citizens' adoption of the Government Gateway, whilst gender was found to be non-significant. The implications of the findings are discussed in the context of promoting the adoption of emerging ICT technologies and reducing the digital divide. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Demographic influence on UK citizens' e-government adoption

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2008.018874
Publisher site
See Article on Publisher Site

Abstract

This paper presents an empirical analysis of the influence of demographic variables on citizens' adoption of a recent UK e-government initiative, the 'Government Gateway'. Three key demographic characteristics ? age, gender and education ? that provide insights into Government Gateway adopters and non-adopters were identified from a literature review. Data on these variables was collected on a nationwide scale employing a postal survey. The findings of this study suggest that the three variables of age, education, and broadband access at home significantly influence citizens' adoption of the Government Gateway, whilst gender was found to be non-significant. The implications of the findings are discussed in the context of promoting the adoption of emerging ICT technologies and reducing the digital divide.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2008

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