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Citizens' intention to use e-governance in Iran: the challenge of e-good governance implementation

Citizens' intention to use e-governance in Iran: the challenge of e-good governance implementation During COVID 19, many governments have been aware of the advantages of utilising information and communication technologies (ICTs). It may be challenging to reach e-governance objectives. One of the reasons for the failure of implementing successful e-governance projects, is the lack of citizens' participation and acceptance so this paper aims to overcome this challenge by developing the e-governance acceptance model in Iran. Based on TAM structure, the conceptual model has been tested by structural equation modelling (SEM). The convenience sampling technique was used to select the sample of 469 Iranian citizens who used e-governance service. The findings show all e-governance service quality dimensions, except for security and trust and emotional engagement, positively and significantly affect perceived usefulness. Except for security and trust, other dimensions also positively affect perceived ease of use. The results show, the positive relationships between perceived usefulness and perceived ease of use with the intention of use. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Citizens' intention to use e-governance in Iran: the challenge of e-good governance implementation

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/eg.2022.123833
Publisher site
See Article on Publisher Site

Abstract

During COVID 19, many governments have been aware of the advantages of utilising information and communication technologies (ICTs). It may be challenging to reach e-governance objectives. One of the reasons for the failure of implementing successful e-governance projects, is the lack of citizens' participation and acceptance so this paper aims to overcome this challenge by developing the e-governance acceptance model in Iran. Based on TAM structure, the conceptual model has been tested by structural equation modelling (SEM). The convenience sampling technique was used to select the sample of 469 Iranian citizens who used e-governance service. The findings show all e-governance service quality dimensions, except for security and trust and emotional engagement, positively and significantly affect perceived usefulness. Except for security and trust, other dimensions also positively affect perceived ease of use. The results show, the positive relationships between perceived usefulness and perceived ease of use with the intention of use.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2022

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