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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1740-7494
- eISSN
- 1740-7508
- DOI
- 10.1504/EG.2012.049726
- Publisher site
- See Article on Publisher Site
Abstract
This study aims to develop a citizen-centric e-government performance measurement scheme and to discern the determinants for performance measured by satisfaction. The literature review draws from studies of e-government and information system performance and highlights factors associated with citizen satisfaction with e-government, such as usability, usefulness, e-government quality, and technology readiness. The study uses a data set derived from a national survey of Chinese e-government users. The results from logistic regression underscore the importance of usefulness, use, age, and income in Chinese citizens’ satisfaction with e-information. The study findings provide theoretical and practical implications for improving citizen satisfaction with e-government.
Journal
Electronic Government, an International Journal – Inderscience Publishers
Published: Jan 1, 2012