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Change management in e-government: OntoGov case study

Change management in e-government: OntoGov case study E-government systems are subject to a continual change. The importance of better change management is nowadays, more important due to the evolution of Europe towards a multicultural, more open and international society with changing common values, increasing levels of education, demographic involvement and adoption of new technologies. In this paper, we show how semantic technologies may improve management of changes regarding process knowledge in an e-government system. We consider change management process as a continual improvement process. To improve the usability of e-government services, we propose new methods for the semantic service annotation as well as for semantic service discovery. Particularly, we focus on new level of functionality such as verification of a service annotation and refinement of search results. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
Publisher site
See Article on Publisher Site

Abstract

E-government systems are subject to a continual change. The importance of better change management is nowadays, more important due to the evolution of Europe towards a multicultural, more open and international society with changing common values, increasing levels of education, demographic involvement and adoption of new technologies. In this paper, we show how semantic technologies may improve management of changes regarding process knowledge in an e-government system. We consider change management process as a continual improvement process. To improve the usability of e-government services, we propose new methods for the semantic service annotation as well as for semantic service discovery. Particularly, we focus on new level of functionality such as verification of a service annotation and refinement of search results.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2006

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