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Challenges and issues in Malaysian e-government

Challenges and issues in Malaysian e-government The birth of e-government has had a major impact on the public administration realm, where information and communication technology (ICT) has gained in importance in redefining a government's agenda. As a result, many governments around the world have adopted e-government as the mantra of service efficiency, including Malaysia. Since the introduction of e-government under the flagships of the multimedia super corridor (MSC) in 1996, Malaysian e-government has improved the quality of services and information provided to citizens. A case study of Malaysian e-government initiatives was adopted in this study. The findings revealed a number of challenges that can be categorised into the broad dimensions of technical infrastructure, legislative, financial, government's role, human infrastructure and condition of the organisation. This study will assist policy makers to be alert to any problems or challenges that might be existed during the implementation process of e-government. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Challenges and issues in Malaysian e-government

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2017.086685
Publisher site
See Article on Publisher Site

Abstract

The birth of e-government has had a major impact on the public administration realm, where information and communication technology (ICT) has gained in importance in redefining a government's agenda. As a result, many governments around the world have adopted e-government as the mantra of service efficiency, including Malaysia. Since the introduction of e-government under the flagships of the multimedia super corridor (MSC) in 1996, Malaysian e-government has improved the quality of services and information provided to citizens. A case study of Malaysian e-government initiatives was adopted in this study. The findings revealed a number of challenges that can be categorised into the broad dimensions of technical infrastructure, legislative, financial, government's role, human infrastructure and condition of the organisation. This study will assist policy makers to be alert to any problems or challenges that might be existed during the implementation process of e-government.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2017

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