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Barriers in local e–government partnership: evidence from Malaysia

Barriers in local e–government partnership: evidence from Malaysia This paper explores the implementation of an e–government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi–structured interviews conducted with managers and users of e–government services. We found that the use of short–term partnership models, lack of funding, failure to deliver results by third–party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e–government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third–party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e–government partnership. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Barriers in local e–government partnership: evidence from Malaysia

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2013.051274
Publisher site
See Article on Publisher Site

Abstract

This paper explores the implementation of an e–government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi–structured interviews conducted with managers and users of e–government services. We found that the use of short–term partnership models, lack of funding, failure to deliver results by third–party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e–government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third–party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e–government partnership.

Journal

Electronic Government, an International JournalInderscience Publishers

Published: Jan 1, 2013

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