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Applying RFID technology in warranty service information system

Applying RFID technology in warranty service information system Many manufacturers are seeing the benefit of Radio Frequency Identification (RFID) and striving to find the real-world applications of RFID technology. The benefit and uniqueness of RFID is the ability to track, trace and sneak, but the silent tracking ability usually accompanies the privacy problem. Some advocates of privacy worry that readers may spy on the consumer information via the unauthorised scanning. In this paper, we apply the RFID technology to a warranty-service application in business. We do not only use the tags on the product and the warranty card against worn bar codes and texts. Our aim is to design an efficient and secure warranty service information system for both consumer and company and, at the same time, avoid tracking and tracing. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

Applying RFID technology in warranty service information system

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
Publisher site
See Article on Publisher Site

Abstract

Many manufacturers are seeing the benefit of Radio Frequency Identification (RFID) and striving to find the real-world applications of RFID technology. The benefit and uniqueness of RFID is the ability to track, trace and sneak, but the silent tracking ability usually accompanies the privacy problem. Some advocates of privacy worry that readers may spy on the consumer information via the unauthorised scanning. In this paper, we apply the RFID technology to a warranty-service application in business. We do not only use the tags on the product and the warranty card against worn bar codes and texts. Our aim is to design an efficient and secure warranty service information system for both consumer and company and, at the same time, avoid tracking and tracing.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2007

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