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An ontology-based approach to product extension services modelling in servitisation

An ontology-based approach to product extension services modelling in servitisation Manufacturers are undergoing a transition from being product-focused to service-based. Product Extension Services (PESs) are essential ingredients in various servitisation strategies. As the business of PESs grows quickly, it is imperative to develop a formal conceptual model. Thereby, this paper investigates an ontology-based approach for representing information and semantic knowledge of intangible PESs. A general knowledge representation scheme, called PESO, is hierarchically developed. At the lower level, a meta-ontology is defined where agreed terms and vocabulary are explained explicitly. The concepts and relations in the ontology are elicited from empirical research. The process ontology in OWL-S is reused by using ontology import mechanism. A precise and formal representation based on OWL is also provided. The resulting PESO provides a common semantic foundation for meaningful representation and knowledge exchange across multi-disciplinary teams and heterogeneous systems. A specific PES called 'Building Solution' is finally illustrated to demonstrate the potential of PESO. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

An ontology-based approach to product extension services modelling in servitisation

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
DOI
10.1504/IJSOI.2010.037004
Publisher site
See Article on Publisher Site

Abstract

Manufacturers are undergoing a transition from being product-focused to service-based. Product Extension Services (PESs) are essential ingredients in various servitisation strategies. As the business of PESs grows quickly, it is imperative to develop a formal conceptual model. Thereby, this paper investigates an ontology-based approach for representing information and semantic knowledge of intangible PESs. A general knowledge representation scheme, called PESO, is hierarchically developed. At the lower level, a meta-ontology is defined where agreed terms and vocabulary are explained explicitly. The concepts and relations in the ontology are elicited from empirical research. The process ontology in OWL-S is reused by using ontology import mechanism. A precise and formal representation based on OWL is also provided. The resulting PESO provides a common semantic foundation for meaningful representation and knowledge exchange across multi-disciplinary teams and heterogeneous systems. A specific PES called 'Building Solution' is finally illustrated to demonstrate the potential of PESO.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2010

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