Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience

An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience Resilience has been an important dynamic capability for manufacturers and service providers. The study extends the notion of resilience from manufacturing to e-retailer. The study contends that e-retailers need resilience to sustain their operations in event of IT or technological failure. Our study conceptualised perceived resilience construct for e-retailer and explored its antecedents and consequents. Partial least squares (PLS) was used as the statistical tool for testing the proposed hypotheses in this study. Based on 309 completed responses, our study undersigned perceived information quality and perceived system quality as dominant enablers of perceived e-retailer's resilience. Further, perceived e-retailer's resilience was found to positively influence customer satisfaction and engagement; both of them in turn enhance customer loyalty. The study is the foremost to develop e-retailer's resilience construct and with empirical validation. Further, the study also developed a comprehensive model for perceived e-retailer's resilience based on its enablers and outcomes. Implications for business firm's managers and practitioners are also provided. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services, Economics and Management Inderscience Publishers

An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience

Loading next page...
 
/lp/inderscience-publishers/an-empirical-inquiry-into-the-antecedents-and-consequences-of-4eknIxJ51v

References

References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.

Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1753-0822
eISSN
1753-0830
DOI
10.1504/IJSEM.2018.097785
Publisher site
See Article on Publisher Site

Abstract

Resilience has been an important dynamic capability for manufacturers and service providers. The study extends the notion of resilience from manufacturing to e-retailer. The study contends that e-retailers need resilience to sustain their operations in event of IT or technological failure. Our study conceptualised perceived resilience construct for e-retailer and explored its antecedents and consequents. Partial least squares (PLS) was used as the statistical tool for testing the proposed hypotheses in this study. Based on 309 completed responses, our study undersigned perceived information quality and perceived system quality as dominant enablers of perceived e-retailer's resilience. Further, perceived e-retailer's resilience was found to positively influence customer satisfaction and engagement; both of them in turn enhance customer loyalty. The study is the foremost to develop e-retailer's resilience construct and with empirical validation. Further, the study also developed a comprehensive model for perceived e-retailer's resilience based on its enablers and outcomes. Implications for business firm's managers and practitioners are also provided.

Journal

International Journal of Services, Economics and ManagementInderscience Publishers

Published: Jan 1, 2018

There are no references for this article.