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An e-business model to facilitate conflict-solving and cooperation in logistics services

An e-business model to facilitate conflict-solving and cooperation in logistics services With increasing requirements on dynamics, agility and global integration of complex business networks, e-business is facing the challenge of moving from transaction oriented to collaborative and optimised business process management. Cooperation and negotiation are complex business activities and are crucial to successful cooperative supply chain management. In this research, a cooperation approach is proposed for cooperative planning and negotiation with capabilities of decision support, conflict solving and dynamic proposal of solutions. The contribution of the research is mainly on the conflict-solving approach-based on transparent decision process to justify decisions and improve mutual understanding of supply chain partners. The approach improves current negotiation methods through transparency of abstracted decision-making information to supply chain partners. Simulation of a prototype system-based on the proposed model is performed in a logistics supply chain. The research shows that the proposed approach is promising for cooperative decision making or negotiation support in logistics supply chains and has the potential to be applied to various industries. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

An e-business model to facilitate conflict-solving and cooperation in logistics services

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
Publisher site
See Article on Publisher Site

Abstract

With increasing requirements on dynamics, agility and global integration of complex business networks, e-business is facing the challenge of moving from transaction oriented to collaborative and optimised business process management. Cooperation and negotiation are complex business activities and are crucial to successful cooperative supply chain management. In this research, a cooperation approach is proposed for cooperative planning and negotiation with capabilities of decision support, conflict solving and dynamic proposal of solutions. The contribution of the research is mainly on the conflict-solving approach-based on transparent decision process to justify decisions and improve mutual understanding of supply chain partners. The approach improves current negotiation methods through transparency of abstracted decision-making information to supply chain partners. Simulation of a prototype system-based on the proposed model is performed in a logistics supply chain. The research shows that the proposed approach is promising for cooperative decision making or negotiation support in logistics supply chains and has the potential to be applied to various industries.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2007

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