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Achieving government-citizen dialogue in Arab nations via social media: contextual considerations

Achieving government-citizen dialogue in Arab nations via social media: contextual considerations Recent Middle Eastern developments illustrate how online social media can transform political discourse. However, little is known about how Arab governments choose to implement such applications. This research investigates contextual issues confronting government organisations and citizens when they decide whether to engage in meaningful dialogue using social media. A robust multi-method research design provides for a literaturederived framework to be refined in light of Oman-based case studies and participatory action research. Findings at the national level of enquiry indicate that strong influencers of social media acceptance for Arab government organisations and citizens are legislation and broadband availability. On the organisation side, financial, political and technical support is also essential. On the citizen side, digital divide issues concerning the high cost of services and lack of social media awareness and skills, plus two uniquely Arab concerns (criticism culture and dialogue culture) strongly influence citizen acceptance of government-led social media initiatives. Copyright © 2016 Inderscience Enterprises Ltd. Keywords: Arab government; criticism culture; dialogue culture; digital divide; e-government services; electronic government services; information system acceptance; national culture; political discourse; social media. Reference to this paper should be made as follows: Al Nomani, H., Deakins, E., Dillon, S. and Vossen, G. (2016) http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Government, an International Journal Inderscience Publishers

Achieving government-citizen dialogue in Arab nations via social media: contextual considerations

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Publisher
Inderscience Publishers
Copyright
Copyright © 2016 Inderscience Enterprises Ltd.
ISSN
1740-7494
eISSN
1740-7508
DOI
10.1504/EG.2016.080439
Publisher site
See Article on Publisher Site

Abstract

Recent Middle Eastern developments illustrate how online social media can transform political discourse. However, little is known about how Arab governments choose to implement such applications. This research investigates contextual issues confronting government organisations and citizens when they decide whether to engage in meaningful dialogue using social media. A robust multi-method research design provides for a literaturederived framework to be refined in light of Oman-based case studies and participatory action research. Findings at the national level of enquiry indicate that strong influencers of social media acceptance for Arab government organisations and citizens are legislation and broadband availability. On the organisation side, financial, political and technical support is also essential. On the citizen side, digital divide issues concerning the high cost of services and lack of social media awareness and skills, plus two uniquely Arab concerns (criticism culture and dialogue culture) strongly influence citizen acceptance of government-led social media initiatives. Copyright © 2016 Inderscience Enterprises Ltd. Keywords: Arab government; criticism culture; dialogue culture; digital divide; e-government services; electronic government services; information system acceptance; national culture; political discourse; social media. Reference to this paper should be made as follows: Al Nomani, H., Deakins, E., Dillon, S. and Vossen, G. (2016)

Journal

Electronic Government, an International Journal – Inderscience Publishers

Published: Jan 1, 2016

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