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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1751-200X
- eISSN
- 1751-2018
- Publisher site
- See Article on Publisher Site
Abstract
Supply Chain Management (SCM) focuses on a business process approach with an emphasis on having a holistic view of the value chain, customer driven demand and the need to manage successfully both the internal functional and external business process interfaces. In this paper an adaptation of Design for Six Sigma (DFSS) methodology for designing and managing a supply chain is presented, demonstrating how Order fulfilment is one of the major Critical to Customer Requirements (CCRs) for a supply chain. A detailed explanation of the DFSS steps Identify, Design, Optimise and Validate (IDOV) as adapted to supply chain service is illustrated.
Journal
International Journal of Business and Systems Research – Inderscience Publishers
Published: Jan 1, 2007