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A novel method to prioritise the ergonomic attributes of a passenger car using fuzzy approach

A novel method to prioritise the ergonomic attributes of a passenger car using fuzzy approach Understanding the ergonomic needs of passengers and driver of a car has widespread implications. For this, the major ergonomic attributes of a car need to be identified and prioritised. Twenty ergonomic attributes were identified and the voice of customers (VoC) about these attributes was captured from consumer survey based on fuzzy Kano model. The results of the survey were integrated with quality function deployment (QFD) to develop a new framework 'house of ergonomics deployment (HED)', which prioritises these attributes. These priorities are compared with the priorities obtained from fuzzy analytic hierarchy process (FAHP). Car manufacturers and automobile designers can use these priorities during the product development phase, for improving the ergonomic appeal of a car and to stay ahead in the competition. Prospective buyers can be benefited by comparing the ergonomic attributes among the various models of car. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Business and Systems Research Inderscience Publishers

A novel method to prioritise the ergonomic attributes of a passenger car using fuzzy approach

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd
ISSN
1751-200X
eISSN
1751-2018
DOI
10.1504/IJBSR.2021.117307
Publisher site
See Article on Publisher Site

Abstract

Understanding the ergonomic needs of passengers and driver of a car has widespread implications. For this, the major ergonomic attributes of a car need to be identified and prioritised. Twenty ergonomic attributes were identified and the voice of customers (VoC) about these attributes was captured from consumer survey based on fuzzy Kano model. The results of the survey were integrated with quality function deployment (QFD) to develop a new framework 'house of ergonomics deployment (HED)', which prioritises these attributes. These priorities are compared with the priorities obtained from fuzzy analytic hierarchy process (FAHP). Car manufacturers and automobile designers can use these priorities during the product development phase, for improving the ergonomic appeal of a car and to stay ahead in the competition. Prospective buyers can be benefited by comparing the ergonomic attributes among the various models of car.

Journal

International Journal of Business and Systems ResearchInderscience Publishers

Published: Jan 1, 2021

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