Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

A newly developed integrated environment-quality approach for the design of hotel services

A newly developed integrated environment-quality approach for the design of hotel services In the perspective of sustainability and industrial ecology, the need to dematerialise economies has become more important. As a consequence, the relative contribution of the service industries to the overall economic output is expected to increase. This entails a growing focus on service-related activities and their ability to meet consumer requirements and society's needs. Among the service industries, one that has become the object of an increased consumer interest is tourism. In this research work, we investigate the main aspects concerning the applicability of existing or newly developed integrated design tools to the above-mentioned service industry, with particular focus on lodging services. In particular, the Quality Function Deployment (QFD) design tool is taken into account and its integration with life cycle-based instruments for environmental assessment is proposed and evaluated with the aim of improving the level of customer satisfaction and the compliance with environmental requirements in lodging services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Progress in Industrial Ecology, an International Journal Inderscience Publishers

A newly developed integrated environment-quality approach for the design of hotel services

Loading next page...
 
/lp/inderscience-publishers/a-newly-developed-integrated-environment-quality-approach-for-the-e7B2Zgw2UI
Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1476-8917
eISSN
1478-8764
Publisher site
See Article on Publisher Site

Abstract

In the perspective of sustainability and industrial ecology, the need to dematerialise economies has become more important. As a consequence, the relative contribution of the service industries to the overall economic output is expected to increase. This entails a growing focus on service-related activities and their ability to meet consumer requirements and society's needs. Among the service industries, one that has become the object of an increased consumer interest is tourism. In this research work, we investigate the main aspects concerning the applicability of existing or newly developed integrated design tools to the above-mentioned service industry, with particular focus on lodging services. In particular, the Quality Function Deployment (QFD) design tool is taken into account and its integration with life cycle-based instruments for environmental assessment is proposed and evaluated with the aim of improving the level of customer satisfaction and the compliance with environmental requirements in lodging services.

Journal

Progress in Industrial Ecology, an International JournalInderscience Publishers

Published: Jan 1, 2006

There are no references for this article.