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A fuzzy logic approach to the evaluation of tacit knowledge management performance

A fuzzy logic approach to the evaluation of tacit knowledge management performance The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Services Operations and Informatics Inderscience Publishers

A fuzzy logic approach to the evaluation of tacit knowledge management performance

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Publisher
Inderscience Publishers
Copyright
Copyright © Inderscience Enterprises Ltd. All rights reserved
ISSN
1741-539X
eISSN
1741-5403
DOI
10.1504/IJSOI.2010.031049
Publisher site
See Article on Publisher Site

Abstract

The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.

Journal

International Journal of Services Operations and InformaticsInderscience Publishers

Published: Jan 1, 2010

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