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- Publisher
- Inderscience Publishers
- Copyright
- Copyright © Inderscience Enterprises Ltd. All rights reserved
- ISSN
- 1741-539X
- eISSN
- 1741-5403
- DOI
- 10.1504/IJSOI.2010.031049
- Publisher site
- See Article on Publisher Site
Abstract
The performance of tacit knowledge management is a key of enhancing the service level of enterprises. Based on the characteristics of tacit knowledge management and the methodology of enterprise performance evaluation, a fuzzy evaluation system for the management performance of tacit knowledge is set up in this paper. Performance of tacit knowledge management is assessed qualitatively using linguistic 'if-then' rules and quantitatively on a 0 to 1 scale. A company is taken as an illustrative example. Comprehensive analyses and comparisons show that this new method is efficient and promising.
Journal
International Journal of Services Operations and Informatics – Inderscience Publishers
Published: Jan 1, 2010