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A conceptual model for the development of service innovation capabilities in Research and Technology Organisations

A conceptual model for the development of service innovation capabilities in Research and... As services dominate developed economies all over the world, service innovation represents an important challenge for organisations wanting to ensure their successful performance over time. In this paper, we propose capabilities within a special type of service-intensive organisation: Research and Technology Organisations (RTOs), which are important innovation actors in contemporary economies. This model focuses on the interplay between resources and processes, and highlights the importance of service innovation strategies for developing relevant capabilities. Finally, "dynamisation" perspectives that ensure the sustainability of these capabilities are also presented. Keywords: service innovation capabilities; NSD; new service development; resource-process framework; capabilities dynamisation; RTOs; research and technology organisations. Reference to this paper should be made as follows: Giannopoulou, E., Gryszkiewicz, L. and Barlatier, P-J. (2011) ` capabilities in Research and Technology organisations', Int. J. Knowledge Management Studies, Vol. 4, No. 4, pp.319­335. Biographical notes: Eleni Giannopoulou obtained a Diploma (Msc Degree) in Electrical and Computer Engineering from the National Technical University of Athens (Greece) in 2003 and a Master's Degree in Management and Economics of Innovation from Chalmers University of Technology (Gothenburg, Sweden) in 2009. She has worked for several years as a telecom and software development engineer in multinational telecommunication companies. Since http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Knowledge Management Studies Inderscience Publishers

A conceptual model for the development of service innovation capabilities in Research and Technology Organisations

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Publisher
Inderscience Publishers
Copyright
Copyright © 2011 Inderscience Enterprises Ltd.
Subject
COMPUTING JOURNALS; Information Systems and Technology; Knowledge Studies; MANAGEMENT JOURNALS; Policy and Organisational Management
ISSN
1743-8268
eISSN
1743-8276
DOI
10.1504/IJKMS.2011.048441
Publisher site
See Article on Publisher Site

Abstract

As services dominate developed economies all over the world, service innovation represents an important challenge for organisations wanting to ensure their successful performance over time. In this paper, we propose capabilities within a special type of service-intensive organisation: Research and Technology Organisations (RTOs), which are important innovation actors in contemporary economies. This model focuses on the interplay between resources and processes, and highlights the importance of service innovation strategies for developing relevant capabilities. Finally, "dynamisation" perspectives that ensure the sustainability of these capabilities are also presented. Keywords: service innovation capabilities; NSD; new service development; resource-process framework; capabilities dynamisation; RTOs; research and technology organisations. Reference to this paper should be made as follows: Giannopoulou, E., Gryszkiewicz, L. and Barlatier, P-J. (2011) ` capabilities in Research and Technology organisations', Int. J. Knowledge Management Studies, Vol. 4, No. 4, pp.319­335. Biographical notes: Eleni Giannopoulou obtained a Diploma (Msc Degree) in Electrical and Computer Engineering from the National Technical University of Athens (Greece) in 2003 and a Master's Degree in Management and Economics of Innovation from Chalmers University of Technology (Gothenburg, Sweden) in 2009. She has worked for several years as a telecom and software development engineer in multinational telecommunication companies. Since

Journal

International Journal of Knowledge Management Studies – Inderscience Publishers

Published: Jan 1, 2011

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