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The role of top management commitment in quality management: an empirical analysis of the auto parts industry

The role of top management commitment in quality management: an empirical analysis of the auto... Examines the associations between ten integrated quality management constructs and the resulting product quality. Analyzes responses from plant managers of 449 auto‐parts firms using stepwise regression. Notes three primary predictors (customer focus, empowerment, and supplier quality management) explaining 26 per cent of variation in product quality. Examines the role of top management commitment in TQM implementation by splitting the sample into firms with high and low top management commitment based on the mean score on this construct. Concludes, first, that firms with high top management commitment produce high quality products despite variations in individual constructs, and, second, that in firms with low top management commitment, four other constructs, i.e. customer focus, supplier quality management, empowerment, and internal quality information usage are primary predictors of product quality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality Science Emerald Publishing

The role of top management commitment in quality management: an empirical analysis of the auto parts industry

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1359-8538
DOI
10.1108/13598539810196868
Publisher site
See Article on Publisher Site

Abstract

Examines the associations between ten integrated quality management constructs and the resulting product quality. Analyzes responses from plant managers of 449 auto‐parts firms using stepwise regression. Notes three primary predictors (customer focus, empowerment, and supplier quality management) explaining 26 per cent of variation in product quality. Examines the role of top management commitment in TQM implementation by splitting the sample into firms with high and low top management commitment based on the mean score on this construct. Concludes, first, that firms with high top management commitment produce high quality products despite variations in individual constructs, and, second, that in firms with low top management commitment, four other constructs, i.e. customer focus, supplier quality management, empowerment, and internal quality information usage are primary predictors of product quality.

Journal

International Journal of Quality Science – Emerald Publishing

Published: Mar 1, 1998

Keywords: Empirical studies; Quality management; Theory; Top management

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