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The role of information architecture in the automation of records in Botswana in an e-government setting

The role of information architecture in the automation of records in Botswana in an e-government... Government entities often implement automated records management systems, often without a clear governing framework to facilitate such automation. This study aims to explore the role played by information architecture (IA) in records automation in Botswana and propose a guiding framework in the context of e-government.Design/methodology/approachThis qualitative study uses a focused literature review to study the importance of IA in records automation in e-government.FindingsWithout proper IA, information organization including retrieval/access to records becomes difficult. Practically, this would practically and negatively affect process automation in e-government solutions.Research limitations/implicationsThe proposed framework can guide e-government record automation in Botswana. However, its limitation lies in the fact that it has not been tested, thereby limiting its practicality until tested empirically.Practical implicationsThe proposed framework can be used to inform record automation management processes in the realm of Botswana’s e-government project.Originality/valueThe proposed framework contributes to the body of knowledge on the automation of records and e-government in Botswana specifically and Africa in general. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Collection and Curation Emerald Publishing

The role of information architecture in the automation of records in Botswana in an e-government setting

Collection and Curation , Volume 42 (1): 9 – Jan 2, 2023

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2514-9326
eISSN
2514-9326
DOI
10.1108/cc-05-2022-0018
Publisher site
See Article on Publisher Site

Abstract

Government entities often implement automated records management systems, often without a clear governing framework to facilitate such automation. This study aims to explore the role played by information architecture (IA) in records automation in Botswana and propose a guiding framework in the context of e-government.Design/methodology/approachThis qualitative study uses a focused literature review to study the importance of IA in records automation in e-government.FindingsWithout proper IA, information organization including retrieval/access to records becomes difficult. Practically, this would practically and negatively affect process automation in e-government solutions.Research limitations/implicationsThe proposed framework can guide e-government record automation in Botswana. However, its limitation lies in the fact that it has not been tested, thereby limiting its practicality until tested empirically.Practical implicationsThe proposed framework can be used to inform record automation management processes in the realm of Botswana’s e-government project.Originality/valueThe proposed framework contributes to the body of knowledge on the automation of records and e-government in Botswana specifically and Africa in general.

Journal

Collection and CurationEmerald Publishing

Published: Jan 2, 2023

Keywords: E-government; Botswana; Information architecture; Records automation; Framework; Records management

References