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The role of creativity in business improvement paradigms US versus Japanese firms

The role of creativity in business improvement paradigms US versus Japanese firms The purpose of the research is to explore the role of creativity in business process improvement paradigms among Japanese organizations and US organizations. Although US and Japanese organizations may use differently terminology, the general idea of process improvement to add value to products andor services that exceed customer expectations is embraced by both. What is not clear is the way in which organizations in the two countries implement change. Eight organizations participated in the study four organizations from Japan and four from the US. Results of the study revealed that US organizations tend to desire faster change to improve performance. They want to adopt stateoftheart methodologies and invest heavily in technology to transform their organizations quickly. In contrast, Japanese organizations prefer incremental change as it conforms to their culture and way of life. However, US organizations are beginning to realize that process improvement is greatly enhanced by changing the culture of the work place. Moreover, Japanese organizations are realizing that individual creativity is very important for future competitiveness in the world marketplace. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Systems and Information Technology Emerald Publishing

The role of creativity in business improvement paradigms US versus Japanese firms

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1328-7265
DOI
10.1108/13287260080000750
Publisher site
See Article on Publisher Site

Abstract

The purpose of the research is to explore the role of creativity in business process improvement paradigms among Japanese organizations and US organizations. Although US and Japanese organizations may use differently terminology, the general idea of process improvement to add value to products andor services that exceed customer expectations is embraced by both. What is not clear is the way in which organizations in the two countries implement change. Eight organizations participated in the study four organizations from Japan and four from the US. Results of the study revealed that US organizations tend to desire faster change to improve performance. They want to adopt stateoftheart methodologies and invest heavily in technology to transform their organizations quickly. In contrast, Japanese organizations prefer incremental change as it conforms to their culture and way of life. However, US organizations are beginning to realize that process improvement is greatly enhanced by changing the culture of the work place. Moreover, Japanese organizations are realizing that individual creativity is very important for future competitiveness in the world marketplace.

Journal

Journal of Systems and Information TechnologyEmerald Publishing

Published: Mar 1, 2000

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