Access the full text.
Sign up today, get DeepDyve free for 14 days.
K. Guo, Dawnette Anderson (2005)
The new health care paradigmLeadership in Health Services, 18
D. Gadenne, B. Sharma (2009)
An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performanceInternational Journal of Quality & Reliability Management, 26
M. Yasin, J. Alavi, Murat Kunt, T. Zimmerer (2004)
TQM practices in service organizations: an exploratory study into the implementation, outcome and effectivenessManaging Service Quality, 14
Joanna Tsang, J. Antony (2001)
Total quality management in UK service organisations: some key findings from a surveyManaging Service Quality, 11
S. Brah, Serene Tee, B. Rao (2002)
Relationship between TQM and performance of Singapore companiesInternational Journal of Quality & Reliability Management, 19
Christos Fotopoulos, Evangelos Psomas (2010)
The structural relationships between TQM factors and organizational performanceThe Tqm Journal, 22
S. Brah, Jenika Wong, B. Rao (2000)
TQM and business performance in the service sector: a Singapore studyInternational Journal of Operations & Production Management, 20
Akiko Ueno (2008)
Which management practices are contributory to service qualityInternational Journal of Quality & Reliability Management, 25
Vinod Kumar, Franck Choisne, Danuta Grosbois, U. Kumar (2009)
Impact of TQM on company's performanceInternational Journal of Quality & Reliability Management, 26
Akiko Ueno (2009)
Which management practices are contributory to service quality?: Part 2: Findings from in‐depth interviewsInternational Journal of Quality & Reliability Management, 26
A. Mkenda, B. Mkenda (2003)
Determinants of FDI inflows to African countries: a panel data analysisbusiness management review, 9
K. Fryer, J. Antony, A. Douglas (2007)
Critical success factors of continuous improvement in the public sector: A literature review and some key findingsThe Tqm Magazine, 19
A. Mosadeghrad (2014)
Why TQM programmes fail? A pathology approachThe Tqm Journal, 26
Jianghong Feng, D. Prajogo, K. Tan, A. Sohal (2006)
The impact of TQM practices on performance: a comparative study between Australian and Singaporean organizationsEuropean Journal of Innovation Management, 9
D. Longbottom, Julie Hilton (2011)
Service improvement: lessons from the UK financial services sectorInternational Journal of Quality and Service Sciences, 3
R. Saravanan, K. Rao (2007)
The impact of total quality service age on quality and operational performance: an empirical studyThe Tqm Magazine, 19
M. Demirbag, Ekrem Tatoğlu, M. Tekinkuş, S. Zaim (2006)
An analysis of the relationship between TQM implementation and organisational performance: evidence from Turkish SMEsJournal of Manufacturing Technology Management, 17
Z. Rahman, Jamshed Siddiqui (2006)
Exploring total quality management for information systems in Indian firms: Application and benefitsBus. Process. Manag. J., 12
Faisal Talib, Z. Rahman, M. Qureshi (2011)
Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approachBenchmarking: An International Journal, 18
V. Arumugam, H. Chang, K. Ooi, Pei-Lee Teh (2009)
Self‐assessment of TQM practices: a case analysisThe Tqm Journal, 21
M. Hasan, R. Kerr (2003)
The relationship between total quality management practices and organisational performance in service organisationsThe Tqm Magazine, 15
Siew-Yong Lam, Voon‐Hsien Lee, K. Ooi, K. Phusavat (2012)
A structural equation model of TQM, market orientation and service qualityManaging Service Quality, 22
A. Gustafsson, Lars-Erik Nilsson, Michael Johnson (2003)
The Role of Quality Practices in Service OrganizationsInternational Journal of Service Industry Management, 14
E. Ngai, T. Cheng (1997)
Identifying potential barriers to total quality management using principal component analysis and correspondence analysisInternational Journal of Quality & Reliability Management, 14
B. Enquist, Mikael Johnson, Å. Rönnbäck (2015)
The paradigm shift to Business Excellence 2.0International Journal of Quality and Service Sciences, 7
Elisabeth Johansson, Lars Witell, Å. Rönnbäck (2013)
Using interventions to change the quality profile of an organisationInternational Journal of Quality and Service Sciences, 5
F. Vouzas, Alexandros Psychogios (2007)
Assessing managers' awareness of TQMThe Tqm Magazine, 19
G. Barouch, S. Kleinhans (2015)
Learning from criticisms of quality managementInternational Journal of Quality and Service Sciences, 7
N. Samat, Thurasamy Ramayah, N. Saad (2006)
TQM practices, service quality, and market orientationManagement Research News, 29
S. Yapa (2012)
Total quality management in Sri Lankan service organizationsThe Tqm Journal, 24
A. Rad (2005)
A survey of total quality management in Iran.International journal of health care quality assurance incorporating Leadership in health services, 18 4-5
Evangelos Psomas, F. Vouzas, N. Bouranta, Mary Tasiou (2017)
Effects of total quality management in local authoritiesInternational Journal of Quality and Service Sciences, 9
Å. Rönnbäck, Lars Witell (2008)
A review of empirical investigations comparing quality initiatives in manufacturing and service organizationsManaging Service Quality, 18
Elmar Holschbach (2013)
Comparison of quality management for externally sourced business servicesInternational Journal of Quality & Reliability Management, 30
K. Amar, Z. Zain (2002)
Barriers to implementing TQM in Indonesian manufacturing organizationsThe Tqm Magazine, 14
K. Bhat, Jagadeesh Rajashekhar (2009)
An empirical study of barriers to TQM implementation in Indian industriesThe Tqm Journal, 21
S. Salaheldin (2003)
The implementation of TQM strategy in Egypt: a field‐force analysisThe Tqm Magazine, 15
Therese. Joiner (2007)
Total quality management and performance: The role of organization support and co‐worker supportInternational Journal of Quality & Reliability Management, 24
F. Abusa, P. Gibson (2013)
Experiences of TQM elements on Organisational Performance and future opportunities for a developing country.International Journal of Quality & Reliability Management, 30
Faisal Talib, Z. Rahman, M. Qureshi (2013)
An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service CompaniesInternational Journal of Quality & Reliability Management, 30
Sameer Prasad, J. Tata (2003)
The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality managementInternational Journal of Operations & Production Management, 23
J. Hair, W. Black, Barry Babin, Rolph Anderson (2009)
Multivariate Data Analysis (7th ed.
K. Ooi, Binshan Lin, B. Tan, A. Chong (2011)
Are TQM practices supporting customer satisfaction and service qualityJournal of Services Marketing, 25
M. Yunis, Joo-Youn Jung, Shouming Chen (2013)
TQM, strategy, and performance: a firm‐level analysisInternational Journal of Quality & Reliability Management, 30
A. Loomba, M. Spencer (1997)
A model for institutionalizing TQM in a state government agencyInternational Journal of Quality & Reliability Management, 14
S. Rahman (2001)
A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certificationInternational Journal of Quality & Reliability Management, 18
Arturo Calvo-Mora, A. Picón, C. Ruiz, Lourdes Cauzo (2013)
The relationships between soft-hard TQM factors and key business resultsInternational Journal of Operations & Production Management, 34
A. Singh, Sushil (2013)
Modeling enablers of TQM to improve airline performanceInternational Journal of Productivity and Performance Management, 62
A. Escrig-Tena (2004)
TQM as a competitive factorInternational Journal of Quality & Reliability Management, 21
F. Soliman (2013)
Business Excellence and Business Innovation: Are The Two Competing or Overlapping Cultures?
M. Bugdol (2005)
The implementation of the TQM philosophy in PolandThe Tqm Magazine, 17
Atul Gupta, Jason McDaniel, Siriyama Herath (2005)
Quality management in service firms: sustaining structures of total quality serviceManaging Service Quality, 15
Shaheed Bhutto (2012)
An Empirical Study of Barriers in Implementing Total Quality Management in Service Organizations in Pakistan
R. Edwards, A. Sohal (2003)
The human side of introducing total quality management: Two case studies from AustraliaInternational Journal of Manpower, 24
This paper aims to empirically investigate how structural barriers affect the relationship between total quality management (TQM) practices implementation and organizational performance in service industries.Design/methodology/approachThis research hypothesized the moderation effect of structural barriers on the relationship between TQM practices implementation and organizational performance. A questionnaire was adopted to collect data form 153 Egyptian service companies. Moderated regression analysis was used to test the study hypothesis.FindingsThe empirical analysis suggests that structural barriers partially moderate the relationship between TQM practices implementation and organizational performance. The analysis reveals that the effect of Quality Improvement, Process Improvement, External and Internal Relations and Employee Development – being as TQM dimensions – on performance is moderated by structural barriers. While the results provided insufficient evidence on the moderating effect of structural barriers on the relationship between both Performance Management – being as a TQM dimension – and performance.Research limitations/implicationsThis research presents a new perspective for researches to understand the TQM–Performance relationship in the light of the contingency theory. However, the adopted sampling technique and the small sample size might limit the generalizability of the research findings.Practical implicationsThis study provides useful insights for service organizations about the necessity of developing suitable structural platform for supporting their TQM efforts to boost their performance which, in turn, improves their competitiveness.Originality/valueThis research proposed and empirically validated how structural barriers play a significant role as moderators to the relationship between TQM implementation and organizational performance within service organizations context.
International Journal of Quality and Service Sciences – Emerald Publishing
Published: Oct 15, 2018
Keywords: Organizational performance; TQM implementation; Moderation analysis; Service organizations; Structural barriers
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.