Access the full text.
Sign up today, get DeepDyve free for 14 days.
Anne Powell, G. Piccoli, B. Ives (2004)
Virtual teams: a review of current literature and directions for future researchData Base, 35
T. Begley, D. Boyd (2003)
Why Don't They Like Us Overseas? Organizing U.S. Business Practices To Manage Culture ClashOrganizational Dynamics, 32
A. Majchrzak, R. Rice, A. Malhotra, N. King, Sulin Ba (2000)
Technology adaption: the case of a computer-supported inter-organizational virtual team 1Management Information Systems Quarterly, 24
Wayne Cascio (2000)
Managing a virtual workplaceAcademy of Management Perspectives, 14
A. Townsend, S. DeMarie, Anthony Hendrickson (1998)
Virtual teams: Technology and the workplace of the futureAcademy of Management Perspectives, 12
D. Pauleen, P. Yoong (2001)
Relationship building and the use of ICT in boundary-crossing virtual teams: a facilitator's perspectiveJournal of Information Technology, 16
S. Jarvenpaa, D. Leidner (1999)
Communication and Trust in Global Virtual TeamsJ. Comput. Mediat. Commun., 3
L. Lee-Kelley (2006)
Locus of control and attitudes to working in virtual teamsInternational Journal of Project Management, 24
V. Ramesh, A. Dennis (2002)
The object-oriented team: Lessons for virtual teams from global software developmentProceedings of the 35th Annual Hawaii International Conference on System Sciences
Suprateek Sarker, Sundeep Sahay (2002)
Information systems development by US-Norwegian virtual teams: implications of time and spaceProceedings of the 35th Annual Hawaii International Conference on System Sciences
A. Majchrzak, R. Rice, N. King, A. Malhotra, Sulin Ba (2000)
Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative ToolInf. Resour. Manag. J., 13
S. Cohen, D. Bailey (1997)
What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive SuiteJournal of Management, 23
L. Harvey, M. Myers (1994)
Scholarship and practice: the contribution of ethnographic research methods to bridging the gap
Timothy Kayworth, D. Leidner (2000)
The global virtual manager: a prescription for successEuropean Management Journal, 18
D. Pauleen (2003)
Lessons Learned Crossing Boundaries in an ICT-Supported Distributed TeamJ. Glob. Inf. Manag., 11
W. Tullar, Paula Kaiser (2000)
The Effect of Process Training on Process and Outcomes in Virtual GroupsJournal of Business Communication, 37
A. Majchrzak, R. Rice, A. Malhotra, N. King, Sulin Ba (2000)
Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual TeamMIS Q., 24
M. Maznevski, K. Chudoba (2000)
Bridging Space Over Time: Global Virtual Team Dynamics and EffectivenessOrganization Science, 11
J. Suchan, Greg Hayzak (2001)
The communication characteristics of virtual teams: a case studyIEEE Transactions on Professional Communication, 44
Daniel Huoy, Min Khoo, Carolyn Powers, Karen Smith, Suzanne Pawlowski, Marie-Claude Boudreau, Pat Singleton, Pamela We, Wanda Orlikowski, Steve Barley, Gerry Desanctis, Mack Robinson (2000)
Situated learning in cross-functional virtual teamsIEEE Transactions on Professional Communication, 47
Guido Hertel, Susanne Geister, Udo Konradt (2005)
Managing virtual teams: A review of current empirical researchHuman Resource Management Review, 15
J. Nandhakumar, D. Avison (1999)
The fiction of methodological development: a field study of information systems developmentInf. Technol. People, 12
D. Meyer, Arnoud Leo (1991)
Tech Talk: How managers are stimulating global R&D communicationSloan Management Review, 32
J. Nandhakumar, Matthew Jones (1997)
Too close for comfort? Distance and engagement in interpretive information systems researchInformation Systems Journal, 7
P. Beranek, B. Martz (2005)
Making virtual teams more effective: improving relational linksTeam Performance Management, 11
Purpose – The purpose of this paper is to contribute to the growing body of research into virtual teams by using empirical data to validate existing theory. It analyses a project in the travel and tourism industry to determine the key elements that contributed to a successful outcome. Design/methodology/approach – An ethnographic approach is used in this case of a multi‐national, multi‐organisational virtual project tasked with market validation of an ontology management system. Participant observation is supported by a range of primary and secondary data. Findings – The importance of key factors changes over the time of the project. The early emphasis on constructs relating to technology and purpose moves towards those related to people as the project matured. The caretaker/gatekeeper role of the project leader made a significant contribution to overcoming problems of complexity. A lack of commitment to a range of information technologies heightened the reliance on periodic face‐to‐face meetings to support team interactions. Research limitations/implications – Cultural diversity is common in the travel sector and related issues may play a more significant role in other industries. Further research is needed to fully assess the impact of context on virtual team outcomes. Practical implications – Recommendations for practitioners include the need to establish a framework of rules and identify training needs. A socialising period, virtual or face‐to‐face, is an essential requirement for successful virtual teamwork. Originality/value – A conceptual framework, drawn from previous studies, adds clarity to the importance and relevance of the constructs of people, purpose and technology in virtual teamwork.
Journal of Systems and Information Technology – Emerald Publishing
Published: Aug 22, 2007
Keywords: Team working; Communication; Human resource management; Travel; Tourism
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.