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The effect of information quality on trust in e‐government systems' transformation

The effect of information quality on trust in e‐government systems' transformation Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens' trust in e‐government systems. Design/methodology/approach – This study used a mixed‐method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e‐government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens. Findings – This two‐phased study uncovered citizens' perceived IQ factors and determined the influence of the IQ factors on trust in e‐government systems. Research limitations/implications – There were some limitations to the study. Citizen's demographics, along with the type of e‐government interaction, were not taken into consideration. Practical implications – Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e‐government systems, as well as aide in the design and development of such systems. Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens' trust in e‐government systems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

The effect of information quality on trust in e‐government systems' transformation

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Publisher
Emerald Publishing
Copyright
Copyright © 2014 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/TG-10-2012-0011
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens' trust in e‐government systems. Design/methodology/approach – This study used a mixed‐method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e‐government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens. Findings – This two‐phased study uncovered citizens' perceived IQ factors and determined the influence of the IQ factors on trust in e‐government systems. Research limitations/implications – There were some limitations to the study. Citizen's demographics, along with the type of e‐government interaction, were not taken into consideration. Practical implications – Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e‐government systems, as well as aide in the design and development of such systems. Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens' trust in e‐government systems.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Mar 11, 2014

Keywords: Trust; Information quality; E‐government systems

References