Access the full text.
Sign up today, get DeepDyve free for 14 days.
J. Bauch (1999)
Measuring Service Quality in Recreational Programs with SERVQUAL.
(2015)
The development of built heritage maintenance in Kuala Lumpur
D. Theodossopoulos (2017)
Nineteenth-century housing preventive conservation in Edinburgh and its Western European contextJournal of Cultural Heritage Management and Sustainable Development, 8
(2015)
The development of built heritage maintenance in Kuala Lumpur”, master thesis, University of Malaya, Kuala Lumpur
Z. Akasah, R. Abdul, S. Zuraidi (2011)
Maintenance management success factors for heritage building: a frameworkWIT Transactions on the Built Environment, 118
Jenet Agbor (2011)
The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå
Zainal Akasah, M. Alias (2009)
Application of the generic process modelling in the preservation of heritage school buildingsWIT Transactions on the Built Environment, 109
C. Balaras, K. Droutsa, E. Dascalaki, S. Kontoyiannidis (2005)
Deterioration of European apartment buildingsEnergy and Buildings, 37
U. Zolkafli, N. Zakaria, Aina Mazlan, A. Ali (2019)
Maintenance work for heritage buildings in Malaysia: owners’ perspectivesInternational Journal of Building Pathology and Adaptation
K. Kamal, Lilawati AbWahab, A. Ahmad (2008)
Pilot Survey On The Conservation Of Historical Buildings In Malaysia
A. Mohd-Isa, Z. Zainal-Abidin, A. Hashim (2011)
Built Heritage Maintenance: A Malaysian PerspectivesProcedia Engineering, 20
F. Huq, Rabeya Akter, Roxana Hafiz, A. Mamun, Mashrekur Rahman (2017)
Conservation planning of built heritages of Old Dhaka, BangladeshJournal of Cultural Heritage Management and Sustainable Development, 7
T. Ferreira (2018)
Bridging planned conservation and community empowerment: Portuguese case studiesJournal of Cultural Heritage Management and Sustainable Development, 8
R. Barghi, Z. Zakaria, Mastura Jaafar, Aswatı Hamzah (2017)
Students’ awareness and attitudes toward archaeological conservation: Bujang ValleyJournal of Cultural Heritage Management and Sustainable Development, 7
S. McGibbon, M. Abdel-Wahab, M. Sun (2018)
Towards a digitised process-wheel for historic building repair and maintenance projects in ScotlandJournal of Cultural Heritage Management and Sustainable Development
C. Brereton (1995)
The Repair of Historic Buildings: Advice on Principles and Methods
A. Forster, B. Kayan (2009)
Maintenance for historic buildings: a current perspectiveStructural Survey, 27
Jim Smith (2005)
Cost budgeting in conservation management plans for heritage buildingsStructural Survey, 23
B. Kayan (2015)
Conservation plan and “green maintenance” from sustainable repair perspectives, 4
R. Fellows (2009)
Advanced Research Methods in the Built EnvironmentConstruction Management and Economics, 27
M. Dormaels (2016)
Participatory management of an urban world heritage site: the Table de Concertation du Vieux-Québec.Journal of Cultural Heritage Management and Sustainable Development, 6
H. Vos (1946)
Trade and IndustryThe Annals of the American Academy of Political and Social Science, 245
J. Brida, M. Meleddu, M. Pulina (2016)
Understanding museum visitors’ experience: a comparative studyJournal of Cultural Heritage Management and Sustainable Development, 6
(2002)
Issues in conservation management
Z. Aziz, M. Sapri (2013)
AN ASESSMENT OF FACILITY SERVICE QUALITY PERFORMANCE FOR MALAYSIAN PUBLIC BUILDING: SERVQUAL APPROACH
Sarah Hill (2016)
Constructive conservation – a model for developing heritage assetsJournal of Cultural Heritage Management and Sustainable Development, 6
A. Forster, Kate Carter, P. Banfill, B. Kayan (2011)
Green maintenance for historic masonry buildings: an emerging conceptBuilding Research & Information, 39
B. Kayan (2013)
Green maintenance for historic masonry buildings : a life cycle assessment approach
(1994)
Design and building maintenance
V. Zeithaml, A. Parasuraman, L. Berry (1990)
Delivering quality service : balancing customer perceptions and expectations
H. Collins (2010)
Creative Research: The Theory and Practice of Research for the Creative Industries
M. Sodangi, Mohd Khamdi, A. Idrus, D. Hammad, Abdullahi AhmedUmar (2014)
Best Practice Criteria for Sustainable Maintenance Management of Heritage Buildings in MalaysiaProcedia Engineering, 77
(2013)
Greening maintenance
A. Parasuraman, V. Zeithaml, L. Berry (1985)
A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 49
Sustainability encapsulated economic, environmental and societal parameters. Without exception, these parameters also conforms the efficiency and increasingly importance of sustainable maintenance management for built heritage. However, there is less attention to the appraisal approach for maintenance management of built heritage, twinned with inconsistent and impractical assessment upon their maintenance strategies. With the aim to support sustainability, the purpose of this paper is to give an insight to the question on how the maintenance management appraisal approach practically determines and ultimately substantiates the decision-making process that promotes sustainable built heritage, based on current scenarios and practices in Malaysia.Design/methodology/approachMaintenance management appraisal for sampling of built heritage enables assessment of efficiency of maintenance and repair during maintenance phase based on survey (questionnaires) and statistical analysis.FindingsIt recognises the importance of maintenance management appraisal in achieving efficiency and underpinning rationale decision making for maintenance strategies and service quality (SERVQUAL).Practical implicationsIt must be emphasised that maintenance management appraisal is not confined to built heritage, and can be applied to any types and forms of property. The decision made as a result of its utilisation is practically support sustainable repair.Social implicationsThe implementation of this appraisal highlights the efficacy of maintenance strategies and SERVQUAL that may be adopted.Originality/valueThe paper is a rigorous appraisal of maintenance management of built heritage. This appraisal relays the “true” sustainable built heritage, contextualised within maintenance strategies and SERVQUAL that consequently allows rationale in achieving sustainable development.
Journal of Cultural Heritage Management and Sustainable Development – Emerald Publishing
Published: Jul 8, 2019
Keywords: Sustainability; Built heritage; Statistical analysis; Sustainable repair; Maintenance management; Appraisal approach
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.