Access the full text.
Sign up today, get DeepDyve free for 14 days.
F. Ulbrich (2009)
Implementing Centers of Excellence: A Case Study
S. Wang, H. Wang
Shared services beyond sourcing the back offices: organisational design
S. Dawes, L. Préfontaine
Understanding new models of collaboration for delivering government services
P. Walsh, Myles Mcgregor-Lowndes, C. Newton (2008)
Shared Services: Lessons from the Public and Private Sectors for the Nonprofit SectorAustralian Journal of Public Administration, 67
UNDESA
United Nations E‐government Survey 2008. From E‐government to Connected Government
Veit Schulz, A. Hochstein, Falk Uebernickel, W. Brenner (2009)
Definition and Classification of IT-Shared-Service-Center
M. Sorrentino, E. Ferro (2008)
Does the Answer to eGovernment Lie in Intermunicipal Collaboration? An Exploratory Italian Case Study
H. Barrios (2006)
QUALITATIVE METHODEN DES VERGLEICHS IN DER POLITIKWISSENSCHAFT
K. Layne, Jungwoo Lee (2001)
Developing fully functional E-government: A four stage modelGov. Inf. Q., 18
M. Janssen, M. Kamal, V. Weerakkody, Anton Joha (2012)
Shared Services as a Collaboration Strategy and Arrangement in Public Service Networks2012 45th Hawaii International Conference on System Sciences
F.R. Habbel, H.G. Prodoehl
“Rakeling” oder die Reform der öffentlichen Verwaltung in Deutschland durch Shared Services
Weiling Ke, K. Wei (2004)
Successful e-government in SingaporeCommun. ACM, 47
F. Ulbrich (2008)
The adoption of IT-enabled management ideas : insights from shared services in government agencies
S. Dawes, P. Fletcher, Jon Gant (2004)
New models of collaboration for delivering government services
Philipp Mayring (2003)
Qualitative Inhaltsanalyse : Grundlagen und Techniken
M. Janssen, Anton Joha (2006)
Governance of Shared Services in Public Administration
M. Janssen, Anton Joha, V. Weerakkody (2007)
Exploring relationships of shared service arrangements in local governmentTransforming Government: People, Process and Policy, 1
C. Ang, M. Davies, P. Finlay (2001)
An empirical model of IT usage in the Malaysian public sectorJ. Strateg. Inf. Syst., 10
Chee‐Wee Tan, S. Pan (2003)
Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS)European Journal of Information Systems, 12
P. Pierson (2000)
Increasing Returns, Path Dependence, and the Study of PoliticsAmerican Political Science Review, 94
Z. Huang, P.O. Bwoma
An overview of critical issues of e‐government
Mark Borman, F. Ulbrich (2011)
Managing Dependencies in Inter-Organizational Collaboration: The Case of Shared Services for Application Hosting Collaboration in Australia2011 44th Hawaii International Conference on System Sciences
CIO Council
Shared Services
R. Yin (1984)
Case Study Research: Design and Methods
W. Vries (2008)
Unity in Diversity: An Analysis of Inter-governmental Cooperation in the Field of geoICT
Don Schulman (1999)
Shared services : adding value to the business units
J.S. Mill
A System of Logic, Ratiocinative and Inductive
J. Simó, Rafael Nadal, Juan Collado (2007)
Information systems outsourcing in public administration: an emergent research topic
G. Strejcek, Michael Theil (2003)
Technology push, legislation pull? E-government in the European UnionDecis. Support Syst., 34
M. Janssen, A. Joha
Emerging shared service organisations and the service‐oriented enterprise: critical management issues
Ephrem Eyob (2004)
E-government: breaking the frontiers of inefficiencies in the public sectorElectron. Gov. an Int. J., 1
J. Gil-Garcia, I. Chengalur-Smith, P. Duchessi (2007)
Collaborative e-Government: impediments and benefits of information-sharing projects in the public sectorEuropean Journal of Information Systems, 16
A. Triplett, J. Scheumann
Managing shared services with ABM
M. Smith, Sabyasachi Mitra, Sridhar Narasimhan (1998)
Information Systems Outsourcing: A Study of Pre-Event Firm CharacteristicsJ. Manag. Inf. Syst., 15
Mark Bowman (2009)
Identifying Appropriate Governance Principles for Different Types of Sourcing Arrangement
A. Celino, G. Concilio, P. Pontrandolfo, B. Scozzi (2008)
Addressing coordination problems in information intensive processes for public management innovationTransforming Government: People, Process and Policy, 2
A. Wegener
Kommunale Dienstleistungspartnerschaften. Mit Shared Services zu einer effektiveren Verwaltung
M. Janssen, Anton Joha (2008)
Emerging shared service organizations and the service‐oriented enterpriseStrategic Outsourcing: An International Journal, 1
H. Scholl (2007)
Central research questions in e‐government, or which trajectory should the study domain take?Transforming Government: People, Process and Policy, 1
K. Horton, T. Wood-Harper (2006)
The shaping of I.T. trajectories: evidence from the U.K. public sectorEuropean Journal of Information Systems, 15
B. Bergeron (2002)
Essentials of Shared Services
Purpose – The paper seeks to investigate into the shared services phenomenon in the context of government reforms. It especially aims to address the emergence and shaping of shared services. The paper seeks to develop the notion of shared service centres (SSCs) and shared service networks (SSNs). Design/methodology/approach – An interview‐ and document analysis‐based multiple case study was conducted in Germany. The qualitative analysis covered two shared service projects on the local government level. Findings – Important preconditions for shared service emergence are identified, including cost pressure as motive, the existence of key actors as well as the existence of prior cooperation. Moreover, the paper provides evidence that the structure of previous cooperation exerts influence on if shared services are organized in a centralised (SSC) or decentralised format (SSN). Research limitations/implications – The case selection is a possible limitation of the presented study. The selected cases give an insight into the topic of shared service configuration. The findings derived constitute indicators of possible patterns, which have to be approved by further research in order to identify reliable causal relationships and improve generalisablity of the results presented here. Originality/value – An insight into conditions of adaptation and shaping of shared services is given, suggesting causal relationships for further theory testing and development.
Transforming Government People Process and Policy – Emerald Publishing
Published: Aug 3, 2010
Keywords: Resource sharing; Networking; Public sector reform; Government; Internet; Case studies
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.