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Gives advice for those embarking on the QFD path. Specifies what it is and is not, and what it can do if deployed in the proper manner. States that it is important to pick the right leader and lists the factors that lead to QFD team success. Emphasizes the importance of senior management participation and suggests what is needed to make it work.
World Class Design to Manufacture – Emerald Publishing
Published: Oct 1, 1995
Keywords: Customer orientation; New product development; Quality function deployment; Teamwork
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