Access the full text.
Sign up today, get DeepDyve free for 14 days.
K. Gupta, P. Bhaskar, Swati Singh (2017)
Journal of Systems and Information Technology Prioritization of factors influencing employee adoption of e-government using the analytic hierarchy process
(2003)
E-government: enabling public sector reform. enabling public service innovation in 21st century e-government in asia
European Journal of Operational Research, 48
Hina Sarfaraz (2007)
E-Governance: A Case for Good Governance in Pakistan
B. Wirtz, Jan Weyerer, Marcelle Thomas, Anke Möller (2017)
E-Government Implementation: Theoretical Aspects and Empirical EvidencePublic Organization Review, 17
O. Al-Hujran, M. Al-Debei, A. Chatfield, M. Migdadi (2015)
The imperative of influencing citizen attitude toward e-government adoption and useComput. Hum. Behav., 53
F. Magno, Ramonette Serafica (2001)
Information technology for good governance
Christian Haldenwang (2004)
Electronic Government (E-Government) and DevelopmentThe European Journal of Development Research, 16
K. Layne, Jungwoo Lee (2001)
Developing fully functional E-government: A four stage modelGov. Inf. Q., 18
I. Osman, A. Anouze, Z. Irani, Baydaa Al-Ayoubi, Habin Lee, Asim Balci, T. Medeni, V. Weerakkody (2014)
COBRA framework to evaluate e-government services: A citizen-centric perspectiveGov. Inf. Q., 31
이종원 (2000)
Governance론과 지방정부Governance에 대한 이론적 분석
F. Zhao, A. Collier, Hepu Deng (2014)
A multidimensional and integrative approach to study global digital divide and e-government developmentInf. Technol. People, 27
Jin-Wan Seo, Golam Mehedi (2015)
Where Are E-Governments in South Asian Countries? A Comparative ApproachSouth Asian Studies, 30
K. Mahmood (2005)
Multipurpose community telecenters for rural development in PakistanElectron. Libr., 23
Journal of Systems and Information Technology, 19
(2015)
Human rights watch objection on PECA, 2015
Research for Sustainable Development: Foundations, Experiences, and Perspectives
Yousaf Mujahid (2001)
Digital Opportunity Initiative for PakistanThe Electronic Journal of Information Systems in Developing Countries, 8
G. Khan, H. Yoon, Jiyoung Kim, H. Park (2014)
From e-government to social government: Twitter use by Korea's central governmentOnline Inf. Rev., 38
Babur Malik, Cai Shuqin, A. Mastoi, Noreen Gul, H. Gul (2016)
Evaluating Citizen e-Satisfaction from e-Government Services: A Case of PakistanEuropean Scientific Journal, ESJ, 12
M. Ahmad, Jouni Markkula, M. Oivo (2016)
Citizens' Voice and Adoption of Pakistani E-Government Services
M. Arfeen, M. Kamal (2014)
Future of e-Government in Pakistan: A Case Study Approach
Luis Vargas (1990)
An overview of the analytic hierarchy process and its applicationsEuropean Journal of Operational Research, 48
ITU (2008)
Electronic government for developing countries
M. Munir (2009)
Electronic Crimes Ordinance: An Overview of its Preamble and Extent
Hui-Ju Wang, J. Lo (2016)
Adoption of open government data among government agenciesGov. Inf. Q., 33
Asad Abbas, A. Faiz, Anam Fatima, Anders Avdic (2017)
Reasons for the failure of government IT projects in Pakistan: A contemporary study2017 International Conference on Service Systems and Service Management
H. ElKadi (2013)
Success and failure factors for e-government projects: A case from EgyptEgyptian Informatics Journal, 14
G. Mendoza, H. Martins (2006)
Multi-criteria decision analysis in natural resource management: A critical review of methods and new modelling paradigmsForest Ecology and Management, 230
T. Saaty (1990)
How to Make a Decision: The Analytic Hierarchy ProcessInterfaces, 24
I. Akman, A. Mishra (2010)
Gender, age and income differences in internet usage among employees in organizationsComput. Hum. Behav., 26
S. Sharma (2015)
Adoption of e-government services: The role of service quality dimensions and demographic variablesTransforming Government: People, Process and Policy, 9
(2000)
Governance Matters: From Measurement to Action - Finance & Development - June 2000 - Daniel Kaufmann, Aart Kraay, and Pablo Zoido-Lobatón
N. Rana, Yogesh Dwivedi, Michael Williams (2013)
Analysing challenges, barriers and CSF of egov adoptionTransforming Government: People, Process and Policy, 7
Yuting Lin, A. Eisingerich, H. Doong (2017)
Tyrant Leaders as e-Government Service Promoters: The Role of Transparency and Tyranny in the Implementation of e-Government Service
Waqar Siddique (2016)
Critical Success Factors Affecting E-Government Policy Implementation in PakistanJeDEM: eJournal of eDemocracy and Open Government, 8
R. Dyer, E. Forman (1992)
Group decision support with the Analytic Hierarchy ProcessDecis. Support Syst., 8
M. Hassan, Jongsuk Lee (2015)
Policymakers' perspective towards e-Gov success: A potent technology for attaining Good Governance in Pakistan2015 Fifth International Conference on Digital Information Processing and Communications (ICDIPC)
A. Shahin, M. Mahbod (2007)
Prioritization of key performance indicators: An integration of analytical hierarchy process and goal settingInternational Journal of Productivity and Performance Management, 56
Adel Aladwani (2016)
Corruption as a source of e-Government projects failure in developing countries: A theoretical expositionInt. J. Inf. Manag., 36
M. Rehman, V. Esichaikul, M. Kamal (2012)
Factors influencing e‐government adoption in PakistanTransforming Government: People, Process and Policy, 6
M.H. Hassan (2016)
Stakeholders’ Perspective towards e-Government Success:Technology for Entrenching Good Governance in Pakistan – Using AHP and DCM Approach
Å. Grönlund (2004)
State of the Art in e-Gov Research - A Survey
Finance and Development, 37
IEEE
(2005)
Towards enhancement of electronic democracy: adoption of reinventing government and e-government at municipal-level
Nasim Qaisar, Hafiz Ahmad (2010)
E-Government Challenges in Public Sector: A case study of PakistanGlobal Journal of Management and Business Research, 10
C. Ciborra, D. Navarra (2005)
Good governance, development theory, and aid policy: Risks and challenges of e-government in JordanInformation Technology for Development, 11
Marc Hufty (2011)
Investigating Policy Processes: The Governance Analytical Framework (GAF)Institutions & Transition Economics: Firm Governance eJournal
A. Rashid, Hamzah Jusoh, J. Malek (2017)
Enhancing urban governance efficiency through the e-government of Malaysian local authorities–The case of Subang JayaGeografia: Malaysian journal of society and space, 6
V. Belton, T. Stewart (2002)
Multiple Criteria Decision Analysis
M. Farooq, S. Shamail, M. Awais (2006)
Devolution of e-Governance among Multilevel Government Structure2006 Innovations in Information Technology
(2004)
Impact of e-governance on economy of Pakistan – the revolutionary plan
Hassan Alaaraj, F. Ibrahim (2014)
The Influence of E-government Practices on good governance from the perspective of Public in LebanonJournal of Public Administration and Governance, 4
OECD (2003)
10.1787/9789264101197-enThe e-Government Imperative
B. Fallahi, Shahnaz Rahpaymaelizehee, Raziyeh Kojour (2015)
The National Policy of Malaysia toward Violence against WomenPublic Policy and Administration Research, 5
International Journal of Business and Social Science, 2
Md. Islam, S. Jasimuddin, Ikramul Hasan (2017)
The role of technology and socialization in linking organizational context and knowledge conversion: The case of Malaysian Service OrganizationsInt. J. Inf. Manag., 37
World Bank (1992)
10.1596/0-8213-2094-7
Afshan Azam, Fu Qiang, M. Abdullah (2013)
Determinants of e-government services adoption in Pakistan: an integrated modelElectron. Gov. an Int. J., 10
S. Memon, Jawad Awan (2017)
Transformation Towards Cyber Democracy: A Study on Contemporary Policies, Practices, and Adoption Challenges for Pakistan
Zulfiqar Haider, Shuwen Chen, Muhammad Burdey (2016)
E-Government Project Obstacles in PakistanInternational Journal of Computer Theory and Engineering, 8
M. Rehman, M. Kamal, V. Esichaikul (2016)
Adoption of e-Government Services in Pakistan: A Comparative Study Between Online and Offline UsersInformation Systems Management, 33
R. Duncan (2008)
Governance and Development
M. Arfeen, J. Iqbal, M. Mushtaq (2017)
Model for e-Government Implementation in PakistanProceedings of the 10th International Conference on Theory and Practice of Electronic Governance
Pathamanathan Muthu, Thurasamy Ramayah, A. Alzahrani, O. Alfarraj, Nasser Alalwan (2016)
E-Government service delivery by a local government agency: The case of E-LicensingTelematics Informatics, 33
M. Kamal, R. Hackney, Kashif Sarwar (2013)
Investigating Factors Inhibiting e-Government Adoption in Developing Countries: The Context of PakistanJ. Glob. Inf. Manag., 21
Public Policy and Administration Research, 5
World Bank (1994)
10.1596/0-8213-2804-2
G. Kundi (2014)
Digital Revolution, Cyber-Crimes And Cyber Legislation: A Challenge To Governments In Developing CountriesJournal of Information Engineering and Applications, 4
The e-Government has a potential to entrench Good Governance in Pakistan. However, this technology could not be successfully developed and implemented in public sector – despite of efforts made by the Government. Consequently, public sector is suffering from bad Governance, which ultimately affects the Governance as well as e-Government ranking of Pakistan in the globe – as indicated by the UN surveys and other relevant indices. This paper aims to propose a novel techno-policy framework for its successful implementation by considering all relevant critical success factors (CSFs) and determining their relative importance from policymakers’ perspective. Further, it aims to excerpt the root causes of e-Government failure in Pakistan and to derive valuable policy implications for its success in the public sector.Design/methodology/approachThe techno-policy framework was developed by identifying all the CSFs and assimilating them by deploying the analytic hierarchy process (AHP) approach. The survey instrument was designed to compare all the CSFs on the basis of AHP scale and to collect the socio-demographic data. An interview based survey of all the concerned stakeholders was conducted to know their perspective about the proposed framework and to determine their relative importance about all the CSFs. Finally, the empirical estimations were performed by using the Expert-Choice decision-making system.FindingsThe analysis of empirical results depicts that among CSFs’ main-categories – Governance is the most important; whereas, the Management and Resources are relatively more important; however, the Socio-Economics is relatively less important for the e-Government success in Pakistan. Further, among CSFs’ sub-categories – Political, Managerial, Legislative, Non-Technical, and Technical are relatively more important than Social, Economic, and Scope for the e-Government success in Pakistan. Lastly, among all CSFs – Political Stability, Managerial Strategy, ICT Policies, Funding, Portal Technology, Education & Skills, Cost, and Autonomy are the most important factors of their respective categories, and which can positively affect the e-Government success in Pakistan.Research limitations/implicationsThis study fills the gap caused by paucity of literature in terms of empirical based techno-policy research in the e-Government domain – from implementation perspective. Further, it serves as a prototype for the prospective researchers, who aim to conduct policy oriented research toward e-Government development in their respective regions.Practical implicationsThe key findings, policy implications & recommendations of this study are quite valuable and of practical significance for the government, policymakers, practitioners, researchers and all the concerned stakeholders and beneficiaries. Further, this study paves a way forward toward entrenching the Good Governance in Pakistan.Originality/valueThis study contributes in several ways. It highlights the significance of e-Government as a technology for attaining Good Governance in Pakistan. Further, it presents consolidated view of all the concerned stakeholders toward the successful implementation of all e-Government programs in Pakistan. Finally, it provides a guideline for the government agencies to formulate their e-Government policy and strategy as per the needs of all stakeholders in Pakistan.
Transforming Government People Process and Policy – Emerald Publishing
Published: Mar 12, 2019
Keywords: Governance; e-Government; Good Governance; IT Management; IT Policy
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.