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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1026-4116
- DOI
- 10.1108/10264116200300005
- Publisher site
- See Article on Publisher Site
Abstract
This paper examined engineers satisfaction with services of a building permission unit at a local municipality using a focus group, a questionnaire and followup interviews. Obtained satisfaction indexes are reported. Differences in satisfaction levels were tested using parametric ttests and KruskalWallis nonparametric tests according to engineers specialization, size of office and number of building projects submitted to the building permission unit. The results indicate no significant statistical differences in satisfaction levels based on specialization civil engineers versus architectural engineers, size of the consulting office, or the number of projects submitted. However, satisfaction indexes were not high. They were about 60 per cent.
Journal
Journal of Economic and Administrative Sciences – Emerald Publishing
Published: Dec 1, 2003