Access the full text.
Sign up today, get DeepDyve free for 14 days.
Georgios Vaggelas, A. Pallis (2010)
Passenger ports: services provision and their benefitsMaritime Policy & Management, 37
John Martilla, J. James (1977)
Importance-Performance AnalysisJournal of Marketing, 41
L. Ensslin, Vinicius Dezem, A. Dutra, S. Ensslin, Karine Somensi (2018)
Seaport-performance tools: an analysis of the international literatureMaritime Economics & Logistics, 20
T. Lirn, H. Thanopoulou, M. Beynon, A. Beresford (2004)
An Application of AHP on Transhipment Port Selection: A Global PerspectiveMaritime Economics & Logistics, 6
Rokyung Park, P. De (2004)
An Alternative Approach to Efficiency Measurement of SeaportsMaritime Economics & Logistics, 6
M. Brooks, T. Schellinck, A. Pallis (2011)
A systematic approach for evaluating port effectivenessMaritime Policy & Management, 38
L. Lin, C. Tseng (2007)
Operational performance evaluation of major container ports in the Asia-Pacific regionMaritime Policy & Management, 34
(2013)
Considering the perspectives of port users
T. Notteboom, C. Coeck, Julien Broeck (2000)
Measuring and Explaining the Relative Efficiency of Container Terminals by Means of Bayesian Stochastic Frontier ModelsInternational journal of maritime economics, 2
R. Robinson (2002)
Ports as elements in value-driven chain systems: the new paradigmMaritime Policy & Management, 29
C. Yuen, A. Zhang, Waiman Cheung (2012)
Port competitiveness from the users' perspective: An analysis of major container ports in China and its neighboring countriesResearch in Transportation Economics, 35
M. Brooks (2006)
Chapter 25 Issues in Measuring Port Devolution Program Performance: A Managerial PerspectiveResearch in Transportation Economics, 17
T. Lirn, H. Thanopoulou, A. Beresford (2003)
Transhipment Port Selection and Decision-making Behaviour: Analysing the Taiwanese CaseInternational Journal of Logistics Research and Applications, 6
(2009)
Port performance: measuring port users perspectives”,WCTR Conference – Special Interest Group 2, University of Antwerp, May
P. McGovern (1988)
Port Performance Indicators
Y. Roll, Y. Hayuth (1993)
Port performance comparison applying data envelopment analysis (DEA)Maritime Policy & Management, 20
Koi Ng (2006)
Assessing the Attractiveness of Ports in the North European Container Transhipment Market: An Agenda for Future Research in Port CompetitionMaritime Economics & Logistics, 8
M. Brooks, A. Pallis (2008)
Assessing port governance models: process and performance componentsMaritime Policy & Management, 35
(2007)
Enhancing port security via the enactment of EU policies: Operational and economic implications
J. Tongzon (2009)
Port Choice and Freight ForwardersTransportation Research Part E-logistics and Transportation Review, 45
Marcelo Beuren, Rafael Andriotti, G. Vieira, J. Ribeiro, F. Neto (2018)
On measuring the efficiency of Brazilian ports and their management modelsMaritime Economics & Logistics, 20
(2010)
Measuring port performance: lessons from the waterfront
A. Pantouvakis, Constantinos Chlomoudis, A. Dimas (2008)
Testing the SERVQUAL scale in the passenger port industry: a confirmatory studyMaritime Policy & Management, 35
Gi-Tae Yeo, M. Roe, J. Dinwoodie (2011)
Measuring the competitiveness of container ports: logisticians' perspectivesEuropean Journal of Marketing, 45
(2018)
A regional perspective using metafrontier analysis: the case study of Vietnamese ports
(2009)
Port performance: measuring port users perspectives
A. Beresford, S. Pettit, S. Woo (2009)
Improving port performance: From serving ships to adding value in supply chains
H. Nguyen, H. Nghiem, Young-Tae Chang (2018)
A regional perspective of port performance using metafrontier analysis: the case study of Vietnamese portsMaritime Economics & Logistics, 20
A. Yuen, A. Zhang, Waiman Cheung (2013)
Foreign participation and competition: A way to improve the container port efficiency in China?Transportation Research Part A-policy and Practice, 49
(2017)
Measuring the missing link in port performance evaluation: Port users’ perspectives
(2013)
Impact assessment on: measures to enhance the efficiency and quality of port services in Europe
K. Cullinane, Dong-Wook Song (2003)
A stochastic frontier model of the productive efficiency of Korean container terminalsApplied Economics, 35
(2001)
The measurement of port efficiency using data envelopment analysis
(2004)
An application of application of AHP on transhipment port selection: a global perspective”,Maritime
T. Lirn, H. Thanopoulou, M. Beynon, A. Beresford (2015)
Transhipment Port Selection: A Global Perspective
J. Tongzon (1995)
DETERMINANTS OF PORT PERFORMANCE AND EFFICIENCYTransportation Research Part A-policy and Practice, 29
P. Langen, L. Lugt (2017)
Institutional reforms of port authorities in the Netherlands; the establishment of port development companiesResearch in transportation business and management, 22
PurposeGoing beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance.Design/methodology/approachThe paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of different port markets. Based on this typology, a tool to assess users’ perspectives, and subsequently evaluate, any given port has been developed. The tool provides port authorities the flexibility they need for customized approaches. The developed evaluation mechanism has been tested on a group of European seaports, and the results are presented by this study.FindingsThe framework and its pilot application unveil the key parameters that port users take into consideration when evaluating the effectiveness component of port performance. Moreover, the importance and evaluation ratings of specific performance parameters allow for a GAP analysis of the collected data.Research limitations/implicationsThe paper advances scholarly and practical discussion on how of port users’ perceptions can be a valuable tool for port performance measurement.Practical implicationsThe proposed tool can be a valuable add-on for port authorities to evaluate their performance from the port users’ point of view and take the necessary actions to improve it. Also, the tool can be used for the evaluation of a new process, infrastructure. The evaluation of port users’ perception of port performance can and must be part of a European ports observatory, as it is a set of indicators that clearly reflects the satisfaction of port users by engaging their view on port performance issues, instead of relying almost exclusively on port-generated data.Originality/valueThe paper develops a framework for measuring port user’s perception on port performance, which is flexible and can be applied in any port.
Maritime Business Review – Emerald Publishing
Published: Jun 17, 2019
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.