Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Measurement of port performance from users’ perspective

Measurement of port performance from users’ perspective PurposeGoing beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance.Design/methodology/approachThe paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of different port markets. Based on this typology, a tool to assess users’ perspectives, and subsequently evaluate, any given port has been developed. The tool provides port authorities the flexibility they need for customized approaches. The developed evaluation mechanism has been tested on a group of European seaports, and the results are presented by this study.FindingsThe framework and its pilot application unveil the key parameters that port users take into consideration when evaluating the effectiveness component of port performance. Moreover, the importance and evaluation ratings of specific performance parameters allow for a GAP analysis of the collected data.Research limitations/implicationsThe paper advances scholarly and practical discussion on how of port users’ perceptions can be a valuable tool for port performance measurement.Practical implicationsThe proposed tool can be a valuable add-on for port authorities to evaluate their performance from the port users’ point of view and take the necessary actions to improve it. Also, the tool can be used for the evaluation of a new process, infrastructure. The evaluation of port users’ perception of port performance can and must be part of a European ports observatory, as it is a set of indicators that clearly reflects the satisfaction of port users by engaging their view on port performance issues, instead of relying almost exclusively on port-generated data.Originality/valueThe paper develops a framework for measuring port user’s perception on port performance, which is flexible and can be applied in any port. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Maritime Business Review Emerald Publishing

Measurement of port performance from users’ perspective

Maritime Business Review , Volume 4 (2): 21 – Jun 17, 2019

Loading next page...
 
/lp/emerald-publishing/measurement-of-port-performance-from-users-perspective-WfVv1JmBDs

References (38)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2397-3757
DOI
10.1108/MABR-08-2018-0024
Publisher site
See Article on Publisher Site

Abstract

PurposeGoing beyond the usual approach of measuring port performance – focusing on the efficiency of port operations – this paper aims to look into shipping lines and other port users’ perceptions on port performance.Design/methodology/approachThe paper develops a framework measuring the perceptions of port users (i.e. shipping companies, shippers, etc.) on port performance. A typology of elements that shape port users’ perceptions has been developed with an eye on capturing the peculiarities of different port markets. Based on this typology, a tool to assess users’ perspectives, and subsequently evaluate, any given port has been developed. The tool provides port authorities the flexibility they need for customized approaches. The developed evaluation mechanism has been tested on a group of European seaports, and the results are presented by this study.FindingsThe framework and its pilot application unveil the key parameters that port users take into consideration when evaluating the effectiveness component of port performance. Moreover, the importance and evaluation ratings of specific performance parameters allow for a GAP analysis of the collected data.Research limitations/implicationsThe paper advances scholarly and practical discussion on how of port users’ perceptions can be a valuable tool for port performance measurement.Practical implicationsThe proposed tool can be a valuable add-on for port authorities to evaluate their performance from the port users’ point of view and take the necessary actions to improve it. Also, the tool can be used for the evaluation of a new process, infrastructure. The evaluation of port users’ perception of port performance can and must be part of a European ports observatory, as it is a set of indicators that clearly reflects the satisfaction of port users by engaging their view on port performance issues, instead of relying almost exclusively on port-generated data.Originality/valueThe paper develops a framework for measuring port user’s perception on port performance, which is flexible and can be applied in any port.

Journal

Maritime Business ReviewEmerald Publishing

Published: Jun 17, 2019

There are no references for this article.