Access the full text.
Sign up today, get DeepDyve free for 14 days.
W. Han, Yuan Huang, D. Macbeth (2018)
Performance measurement of cross-culture supply chain partnership: a case study in the Chinese automotive industryInternational Journal of Production Research, 56
R. Katiyar, M. Barua, P. Meena (2018)
Analysing the Interactions Among the Barriers of Supply Chain Performance Measurement: An ISM with Fuzzy MICMAC ApproachGlobal Business Review, 19
M. Frohlich, R. Westbrook (2001)
Arcs of integration: an international study of supply chain strategiesJournal of Operations Management, 19
Zoubida Chorfi, L. Benabbou, A. Berrado (2018)
An integrated performance measurement framework for enhancing public health care supply chainsSupply Chain Forum: An International Journal, 19
H. Forslund, P. Jonsson (2007)
The impact of forecast information quality on supply chain performanceInternational Journal of Operations & Production Management, 27
C. Dissanayake, Jennifer Cross (2018)
Systematic mechanism for identifying the relative impact of supply chain performance areas on the overall supply chain performance using SCOR model and SEMInternational Journal of Production Economics
(2005)
“ IT - dependent strategic initiatives and sustained competitive advantage : a review and synthesis of the literature ”
Aleksandar-Saša Milaković, S. Ehlers, M. Schütz (2014)
Offshore upstream logistics for operations in arctic environment
G. Rugg, M. Petre (2006)
A gentle guide to research methods
Joseph Berlin (2013)
Channel Requirements for Offshore Petroleum Exploration
(2009)
ResearchMethods for Business Students
R. Bhagwat, M. Sharma (2007)
Performance measurement of supply chain management: A balanced scorecard approachComput. Ind. Eng., 53
Bjørnar Aas, Irina Gribkovskaia, Øyvind Halskau, A. Shlopak (2007)
Routing of supply vessels to petroleum installationsInternational Journal of Physical Distribution & Logistics Management, 37
H. Bayer (2008)
A rose by any other nameNature Neuroscience, 11
Deepa Mishra, A. Gunasekaran, T. Papadopoulos, Rameshwar Dubey (2018)
Supply chain performance measures and metrics: a bibliometric studyBenchmarking: An International Journal, 25
M. Sellitto, G. Pereira, M. Borchardt, Rosnaldo Silva, C. Viegas (2015)
A SCOR-based model for supply chain performance measurement: application in the footwear industryInternational Journal of Production Research, 53
J. Mentzer, William DeWitt, J. Keebler, S. Min, N. Nix, Carlo Smith, Zach Zacharia (2001)
DEFINING SUPPLY CHAIN MANAGEMENTJournal of Business Logistics, 22
Yi-Hui Liang (2015)
Performance measurement of interorganizational information systems in the supply chainInternational Journal of Production Research, 53
D. Otley (1999)
Performance Management: A Framework for Management Control Systems ResearchManagement Accounting Research, 10
Nigel Melville, K. Kraemer, V. Gurbaxani (2004)
Review: Information Technology and Organizational Performance: An Integrative Model of IT Business ValueMIS Q., 28
M. Rillo (2007)
LIMITATIONS OF BALANCED SCORECARD
(1999)
SAP Strategic Enterprise Management Translating Strategy into Action : The Balanced Scorecard
K. Eisenhardt, Melissa Graebner (2007)
Theory Building From Cases: Opportunities And ChallengesAcademy of Management Journal, 50
Chunguang Bai, Joseph Sarkis (2012)
Supply-chain performance-measurement system management using neighbourhood rough setsInternational Journal of Production Research, 50
K. Eisenhardt (1989)
Making Fast Strategic Decisions In High-Velocity EnvironmentsAcademy of Management Journal, 32
Adrien Chia, M. Goh, S. Hum (2009)
Performance measurement in supply chain entities: balanced scorecard perspectiveBenchmarking: An International Journal, 16
G. Stewart (1995)
Supply chain performance benchmarking study reveals keys to supply chain excellenceLogistics Information Management, 8
Hasan Balfaqih, Z. Nopiah, N. Saibani, Malak Al-Nory (2016)
Review of supply chain performance measurement systems: 1998-2015Comput. Ind., 82
D. Lambert, M. Cooper (2000)
Issues in Supply Chain ManagementIndustrial Marketing Management, 29
(2009)
Case Study Research: Design andMethods, 4th ed
K. Eisenhardt (1989)
Building theories from case study researchSTUDI ORGANIZZATIVI
O. Borch, B. Batalden (2015)
Business-process management in high-turbulence environments: the case of the offshore service vessel industryMaritime Policy & Management, 42
P. Martin, J. Patterson (2009)
On measuring company performance within a supply chainInternational Journal of Production Research, 47
Siddharth Varma, S. Wadhwa, S. Deshmukh (2008)
Evaluating petroleum supply chain performanceAsia Pacific Journal of Marketing and Logistics, 20
(2014)
Business process management in high turbulence environments – the case of the offshore service vessel industry”,Maritime
Harri Laihonen, Sanna Pekkola (2016)
Impacts of using a performance measurement system in supply chain management: a case studyInternational Journal of Production Research, 54
A. Gunasekaran, C. Patel, E. Tirtiroğlu (2001)
Performance measures and metrics in a supply chain environmentInternational Journal of Operations & Production Management, 21
(2013)
Information technology and business-level strategy: toward an integrated theoretical perspective”,MISQuarterly
Brian Fugate, J. Mentzer, T. Stank (2010)
LOGISTICS PERFORMANCE: EFFICIENCY, EFFECTIVENESS, AND DIFFERENTIATIONJournal of Business Logistics, 31
D. Nachmias, Chava Nachmias (1976)
Research Methods in the Social Sciences
M. Cooper, D. Lambert, J. Pagh (1997)
SUPPLY CHAIN MANAGEMENT -- MORE THAN A NEW NAME FOR LOGISTICSThe International Journal of Logistics Management, 8
Lie-Chien Lin, T. Li (2010)
An integrated framework for supply chain performance measurement using six-sigma metricsSoftware Quality Journal, 18
(1998)
Logistics and Supply Chain Management: Strategies for Reducing Cost and Improving Service, 2nd ed
F. Chan (2003)
Performance Measurement in a Supply ChainThe International Journal of Advanced Manufacturing Technology, 21
(2014)
Introduction toMarine CargoManagement, 2nd ed
O. Borch, M. Arthur (1995)
STRATEGIC NETWORKS AMONG SMALL FIRMS: IMPLICATIONS FOR STRATEGY RESEARCH METHODOLOGY*Journal of Management Studies, 32
(2005)
IT-dependent strategic initiatives and sustained competitive advantage: a review and synthesis of the literature”,MIS
G. Piccoli, B. Ives (2005)
Review: IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the LiteratureMIS Q., 29
(2004)
Limitations of balanced scorecard. Educational Proceedings of the 2nd Scientific and Educational Conference, Business Administration: Business in a Globalizing Economy, Parnu
M. Kaiser (2010)
An integrated systems framework for service vessel forecasting in the Gulf of MexicoEnergy, 35
A. Bharadwaj, Sundar Bharadwaj, B. Konsynski (1999)
Information Technology Effects on Firm Performance as Measured by Tobin's qManagement Science, 45
B. Bigliardi, E. Bottani (2010)
Performance measurement in the food supply chain: a balanced scorecard approachFacilities, 28
Goknur Akyuz, Turan Erkan (2010)
Supply chain performance measurement: a literature reviewInternational Journal of Production Research, 48
M. Christopher (1998)
Logistics and supply chain management : strategies for reducing cost and improving service
Aref Hervani, M. Helms, J. Sarkis (2005)
Performance measurement for green supply chain managementBenchmarking: An International Journal, 12
V. Clivillé, L. Berrah (2012)
Overall performance measurement in a supply chain: towards a supplier-prime manufacturer based modelJournal of Intelligent Manufacturing, 23
H. Forslund, P. Jonsson (2010)
Selection, implementation and use of ERP systems for supply chain performance managementInd. Manag. Data Syst., 110
Jasmine Lam, Dong-Wook Song (2013)
Seaport network performance measurement in the context of global freight supply chains, 20
Helen Atkinson (2006)
Strategy implementation: a role for the balanced scorecard?Management Decision, 44
David Closs, M. Jacobs, M. Swink, G. Webb (2008)
Toward a Theory of Competencies for the Management of Product Complexity: Six Case StudiesJournal of Operations Management, 26
Shradha Gawankar, Sachin Kamble, Rakesh Raut (2016)
Development, measurement and validation of supply chain performance measurement (SCPM) scale in Indian retail sectorBenchmarking: An International Journal, 23
K. Choy, A. Gunasekaran, H. Lam, K. Chow, Y. Tsim, T. Ng, Y. Tse, X. Lu (2014)
Impact of information technology on the performance of logistics industry: the case of Hong Kong and Pearl Delta regionJournal of the Operational Research Society, 65
Bjørnar Aas, Øyvind Sr, S. Wallace (2009)
The role of supply vessels in offshore logisticsMaritime Economics & Logistics, 11
C. Medlin (2007)
Case Study Research
P. Drnevich, David Croson (2013)
Information Technology and Business-Level Strategy: Toward an Integrated Theoretical PerspectiveMIS Q., 37
Christian Chelariu, A. Asare, Thomas Brashear-Alejandro (2014)
“A ROSE, by any other name”…: relationship typology and performance measurement in supply chainsJournal of Business & Industrial Marketing, 29
Hanne Nørreklit (2000)
The Balance on the Balanced Scorecard: A Critical Analysis of Some of Its AssumptionsManagement Accounting Research, 11
M. El-baz (2011)
Fuzzy performance measurement of a supply chain in manufacturing companiesExpert Syst. Appl., 38
K. Lai, E. Ngai, T. Cheng (2002)
Measures for evaluating supply chain performance in transport logisticsTransportation Research Part E-logistics and Transportation Review, 38
C. Wong, S. Boon-itt, Christina Wong (2011)
The contingency effects of environmental uncertainty on the relationship between supply chain integration and operational performanceJournal of Operations Management, 29
R. Kohli, Sarv Devaraj (2003)
Measuring Information Technology Payoff: A Meta - Analysis of Structural Variables in Firm - Level Empirical ResearchInf. Syst. Res., 14
Stella Mooraj, D. Oyón, Didier Hostettler (1999)
The Balanced Scorecard: a Necessary Good or an Unnecessary EvilEuropean Management Journal, 17
PurposeLogistics service performance measurement (PM) is a fundamental activity pertaining to the achievement of logistics goals and the improvement of services. The choice of logistics PM criteria depends on stakeholder goals and expectations, including logistics service providers, customers and government and regulatory institutions. PM is especially challenging in areas where high values are at stake, several actors are involved and uncertainty about cause-and-effect relations is high. This paper aims to examine the measurement of performance in offshore oil and gas logistics, which has unique characteristics such as a supply chain (SC) exposed to a harsh environment, the presence of several independent carriers and a highly specialised and costly set of vessels involved in long-distance transport legs.Design/methodology/approachThe study is designed as a multiple case study of two Norwegian shipping companies and two international oil and gas companies. Data were collected from several parts of the offshore service SC in several Arctic oil and gas fields.FindingsThis paper sheds light on the performance of the SC and presents key performance indicators for logistics operations. It concludes that the measurement of SC performance must be context-specific and emphasis needs to be placed on the degree of uncertainty and inter-dependency related to the SC in question.Originality/valueThe study suggests a list of context-specific key performance indicators for offshore logistics with a special emphasis on the peculiarities of a harsh operational environment.
Maritime Business Review – Emerald Publishing
Published: Nov 19, 2018
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.