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Dr. Kirchmer (1999)
Business Process Oriented Implementation of Standard Software
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Sap R/3 Process Oriented Implementation
Enterprise Systems are comprehensive and complex applications that form the core business operating system for many companies worldwide and throughout most industries. The selection, implementation, use and continuous change of Enterprise Systems ES e.g. mySAP.com require a great amount of knowledge and experience. Due to the lack of inhouse ES knowledge and the high costs of engaging experienced implementation consultants, organizations realize the need to better leverage their knowledge resources. Managing this knowledge is increasingly important with the second wave of ES projects focusing EBusiness applications like Customer Relationship Management CRM and Supply Chain Management SCM. These new applications embrace an openintegration strategy that will incorporate and support other vendors applications as part of its Internetbased enterprise computing platform. This paper proposes a framework for managing knowledge in Enterprise Systems. The framework draws its strength from metacase studies and comprehensive literature analyses, which is consolidated into a threedimensional framework. The preliminary results show that the importance of valueadding activities and innovation are elemental to knowledge management in the aspect of ES.
Journal of Systems and Information Technology – Emerald Publishing
Published: Dec 1, 2001
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