Abstract

Past studies highlight a wide range of labour-related problems resulting in productivity loss in the construction industry of many developing countries. This study aims to quantify the impacts of labour-related factors on the productivity of construction operations in Sri Lankan building projects based on the viewpoint of engineers and construction managers for upgrading management/organisational policies and practices.Design/methodology/approachQualitative and quantitative approaches were used to identify the critical factors. Further, a series of industry consultative discussions were conducted through problem-based communication approaches to analyse the actions required.FindingsA total of 21 factors were determined as critical, where skills shortage, labourers’ thinking abilities, work experience, knowledge in construction works and discipline were leading in the list. The statistical tests and the experts’ discussion outcomes ensured the validity and reliability of the study findings.Research limitations/implicationsThe study outcomes will contribute to finding out better ways for directing labour in the industry practices and revising organisational policies towards achieving higher productivity levels in construction operations. Though the study findings are limited to the Sri Lankan context, some findings may be tested in other developing countries in similar scenarios.Originality/valueThe study findings show why the identified factors are critical, how those influence construction practices and what actions need to be considered for addressing the industry’s productivity-related challenges. These can play a key role in upgrading the construction management practices and organisational policies to the near-future stages.