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ISO 9000 series registration to total quality management: the transformation journey

ISO 9000 series registration to total quality management: the transformation journey Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap between the ISO 9001 requirements and the European Foundation of Quality Management (EFQM) Model of Business Excellence or other award models. However, organizations wishing to develop to total quality management (TQM) from their ISO 9000 series registration would benefit from studying the award models. This would provide them with the necessary knowledge and understanding of what is involved in a process of continuous improvement. Recommends that having gained this insight that they use one of the traditional and well‐recognized methods to introduce the basics of TQM, before using self‐assessment methods in earnest. Also recommends this approach for those organizations whose development of TQM is immature. In this way self‐assessment would be employed to best advantage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality Science Emerald Publishing

ISO 9000 series registration to total quality management: the transformation journey

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Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
1359-8538
DOI
10.1108/13598539710192601
Publisher site
See Article on Publisher Site

Abstract

Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap between the ISO 9001 requirements and the European Foundation of Quality Management (EFQM) Model of Business Excellence or other award models. However, organizations wishing to develop to total quality management (TQM) from their ISO 9000 series registration would benefit from studying the award models. This would provide them with the necessary knowledge and understanding of what is involved in a process of continuous improvement. Recommends that having gained this insight that they use one of the traditional and well‐recognized methods to introduce the basics of TQM, before using self‐assessment methods in earnest. Also recommends this approach for those organizations whose development of TQM is immature. In this way self‐assessment would be employed to best advantage.

Journal

International Journal of Quality Science – Emerald Publishing

Published: Dec 1, 1997

Keywords: ISO 9000; Quality management; Self‐assessment

References

  • Making quality work: lessons from Europe’s leading companies
    Binney, G.
  • Starting total quality management from ISO 9000
    Bradley, M.
  • A typology of approaches to ISO certification and TQM
    Brown, A.; van der Wiele, T.
  • An investigation of the willingness of UK Certificated Firms to Recommend ISO 9000
    Buttle, F.
  • Managing Quality
    Dale, B.G.
  • Improvement framework
    Dale, B.G.; Boaden, R.J.
  • Self‐Assessment 1997 Guidelines for Companies
    European Foundation for Quality Management
  • Quality systems: model for quality assurance in design, development, production, installation and servicing
    ISO 9001
  • Survival after ISO 9000 registration
    Sakofsky, S.
  • Two routes to quality
    Sheard, M.