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Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru

Increasing e-government adoption by emphasizing environmental sustainability: an extended case... Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems.Design/methodology/approachIn a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems.FindingsThe results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES.Research limitations/implicationsAs this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population.Practical implicationsAdministrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems.Originality/valueThis is the first time that TAM has been extended with the construct of ES. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6166
eISSN
1750-6166
DOI
10.1108/tg-10-2020-0305
Publisher site
See Article on Publisher Site

Abstract

Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems.Design/methodology/approachIn a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems.FindingsThe results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES.Research limitations/implicationsAs this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population.Practical implicationsAdministrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems.Originality/valueThis is the first time that TAM has been extended with the construct of ES.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Nov 30, 2021

Keywords: Citizen perception; Environmental sustainability; e-government adoption; Technology acceptance model (TAM)

References