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ICT effect on employees-related outcomes: higher education as a context

ICT effect on employees-related outcomes: higher education as a context Increased concern about the extensive use of information and communication technology (ICT) has led to widespread research on its effects on employees. This study aims to examine the effect of ICT use and demand on employee-related outcomes, particularly work-life balance, job satisfaction, personal burnout and intention to leave.Design/methodology/approachThe developed model was tested using a survey questionnaire distributed among academics and administrative employees working in the higher education (HE) sector in Qatar. New statistical tools were adopted to analyze the study data (i.e. PLSpredict and partial least squares structural equation modeling for unobserved heterogeneity).FindingsThe results confirmed that ICT use affects ICT demand and ICT demand significantly influences employee-related outcomes.Practical implicationsThe findings will help HE institutes to carefully examine the negative effect of ICT use and come up with practical ways to avoid such effects.Originality/valueTo the best of the authors’ knowledge, this is one of the rare papers that inspect the negative effect of ICT use in the HE sector. Furthermore, it is the only paper inspecting such relationship in Gulf region. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Systems and Information Technology Emerald Publishing

ICT effect on employees-related outcomes: higher education as a context

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1328-7265
eISSN
1328-7265
DOI
10.1108/jsit-04-2021-0073
Publisher site
See Article on Publisher Site

Abstract

Increased concern about the extensive use of information and communication technology (ICT) has led to widespread research on its effects on employees. This study aims to examine the effect of ICT use and demand on employee-related outcomes, particularly work-life balance, job satisfaction, personal burnout and intention to leave.Design/methodology/approachThe developed model was tested using a survey questionnaire distributed among academics and administrative employees working in the higher education (HE) sector in Qatar. New statistical tools were adopted to analyze the study data (i.e. PLSpredict and partial least squares structural equation modeling for unobserved heterogeneity).FindingsThe results confirmed that ICT use affects ICT demand and ICT demand significantly influences employee-related outcomes.Practical implicationsThe findings will help HE institutes to carefully examine the negative effect of ICT use and come up with practical ways to avoid such effects.Originality/valueTo the best of the authors’ knowledge, this is one of the rare papers that inspect the negative effect of ICT use in the HE sector. Furthermore, it is the only paper inspecting such relationship in Gulf region.

Journal

Journal of Systems and Information Technology – Emerald Publishing

Published: Feb 22, 2022

Keywords: Job satisfaction; Burnout; Work-life balance; Intention to leave; ICT use; ICT demand

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