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How does the employee cross-training lean tool affect the knowledge transfer in product development processes?

How does the employee cross-training lean tool affect the knowledge transfer in product... PurposeThis article studies the challenge of transferring knowledge among product development processes of an R&D department and other departments of the organization. To have a more concise focus on this broad field and having a lean perspective, this article aims to analyse and identify how the cross-training employee lean tool affects the knowledge transfer processes in the previously mentioned departments.Design/methodology/approachThis paper bases its research on a valid theoretical framework which is built to develop an explorative perspective that allows the authors to create and interpret the data collected from the companies through interviews. The paper uses a qualitative perspective by using the expertise of the companies not only to validate and draw conclusions from the studied theoretical framework, but also to look beyond itFindingsThe companies agree that the implementation of the cross-training employee lean tool will have a positive effect on the knowledge transfer processes in the organizations. Other important advantages that are detected is that this lean tool broadens the knowledge and the competences of employees, and that it helps the company to manage the tacit knowledge. However, some unexpected drawbacks such as the lack of metrics for measuring the knowledge transfer and the strictness of this lean tool, were also found.Originality/valueNo previous research exists that analyses the effect of cross-training lean tool in knowledge transfer processes. This paper identifies such a gap in the literature and is used as the starting point to motivate the use of this tool to improve knowledge transfer processes due to the positive effects of it. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE Journal of Information and Knowledge Management Systems Emerald Publishing

How does the employee cross-training lean tool affect the knowledge transfer in product development processes?

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2059-5891
DOI
10.1108/VJIKMS-11-2015-0061
Publisher site
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Abstract

PurposeThis article studies the challenge of transferring knowledge among product development processes of an R&D department and other departments of the organization. To have a more concise focus on this broad field and having a lean perspective, this article aims to analyse and identify how the cross-training employee lean tool affects the knowledge transfer processes in the previously mentioned departments.Design/methodology/approachThis paper bases its research on a valid theoretical framework which is built to develop an explorative perspective that allows the authors to create and interpret the data collected from the companies through interviews. The paper uses a qualitative perspective by using the expertise of the companies not only to validate and draw conclusions from the studied theoretical framework, but also to look beyond itFindingsThe companies agree that the implementation of the cross-training employee lean tool will have a positive effect on the knowledge transfer processes in the organizations. Other important advantages that are detected is that this lean tool broadens the knowledge and the competences of employees, and that it helps the company to manage the tacit knowledge. However, some unexpected drawbacks such as the lack of metrics for measuring the knowledge transfer and the strictness of this lean tool, were also found.Originality/valueNo previous research exists that analyses the effect of cross-training lean tool in knowledge transfer processes. This paper identifies such a gap in the literature and is used as the starting point to motivate the use of this tool to improve knowledge transfer processes due to the positive effects of it.

Journal

VINE Journal of Information and Knowledge Management Systems – Emerald Publishing

Published: Aug 8, 2016

References

  • A conceptual framework of knowledge transfer in Malaysia E-government IT outsourcing: an integration with transactive memory system (TMS)
  • Knowledge transfer: a basis for competitive advantage in firms
  • The triple helix of the organizational knowledge
  • Staffing a multiskilled workforce with varying levels of productivity: an analysis of cross-training policies