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Handling criticism from your boss

Handling criticism from your boss Describes a five‐step strategy for handling criticism from your boss. Gives numerous theoretical examples of conversational exchanges between boss and employee. Subdivides three of the five steps into three or four sub‐stages. The five steps are: prepare yourself mentally to be criticized; accept the criticism; understand the criticism; reach agreement on how you will change; give positive reinforcement to your boss. Concludes that criticism should not be taken personally but should be allowed to be a catalyst for improved future behaviour in order to gain the maximum advantage from the boss’s feedback. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Employee Counselling Today Emerald Publishing

Handling criticism from your boss

Jay T. Knippen; Thad B. Green
Employee Counselling Today , Volume 8 (7): 4 – Dec 1, 1996
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Publisher
Emerald Publishing
Copyright
none
ISSN
0955-8217
DOI
10.1108/13665629610149038
Publisher site
See Article on Publisher Site

Abstract

Describes a five‐step strategy for handling criticism from your boss. Gives numerous theoretical examples of conversational exchanges between boss and employee. Subdivides three of the five steps into three or four sub‐stages. The five steps are: prepare yourself mentally to be criticized; accept the criticism; understand the criticism; reach agreement on how you will change; give positive reinforcement to your boss. Concludes that criticism should not be taken personally but should be allowed to be a catalyst for improved future behaviour in order to gain the maximum advantage from the boss’s feedback.

Journal

Employee Counselling Today – Emerald Publishing

Published: Dec 1, 1996

Keywords: Employee attitudes; Individual behaviour; Management styles; Managers

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