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F. Nightingale, RenJcioi Hos, George Ballingall (1860)
Notes on HospitalsThe British and Foreign Medico-Chirurgical Review, 25
S.M. Goldie
“I Have Done My Duty” Florence Nightingale in the Crimean War 1854‐56
W. Deming (1982)
Out of the Crisis
J. Commission
Florence Nightingale: Measuring Hospital Care Outcomes
Richard Blanco, S. Goldie, Mary Maher (1990)
I have done my duty: Florence Nightingale in the Crimean War, 1854-56.@@@To Bind Up the Wounds: Catholic Sister Nurses in the U. S. Civil War.The Journal of Military History, 54
D. Spiegelhalter (1999)
Surgical audit: statistical lessons from Nightingale and CodmanJournal of the Royal Statistical Society: Series A (Statistics in Society), 162
Edwin Kopf (1916)
Florence Nightingale as statistician.Research in nursing & health, 1 3
B. Ulrich (1992)
Leadership And Management According To Florence Nightingale
D. Fleming, C. Woodham-Smith (1951)
Florence Nightingale, 1820-1910The American Historical Review, 57
L. McDonald (1993)
The Women Founders of the Social Sciences
C. Crawford‐Mason, L. Dobyns
Understanding Quality in the Global Economy: The Quality… or Else!
L. Leape (2000)
Institute of Medicine medical error figures are not exaggerated.JAMA, 284 1
L. Iezzoni (1996)
100 Apples Divided by 15 Red Herrings: A Cautionary Tale from the Mid-19th Century on Comparing Hospital Mortality RatesAnnals of Internal Medicine, 124
F. Nightingale
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E.J.G. Huxley
Florence Nightingale
Widerquist Jg (1992)
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E. Cook (2009)
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Jay Gould (1999)
Ethics: a pencil caseJournal of Management History, 5
A. Gabor, W. Deming (1990)
man who discovered quality
W.E. Deming
Out of the Crisis, Massachusetts Institute of Technology
G.W. Pickering
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H. Small
Stats and Lamps Research Conference
P. Petersen (1999)
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V. Hunt (1991)
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Purpose – Florence Nightingale has long been known for her contributions to the nursing field, but her pioneering work in quality management has gone virtually undiscussed. This paper addresses the significant contributions of Nightingale to the field of quality management. Design/methodology/approach – The paper begins with a brief biographical background and then discusses her work during the Crimean War. Florence's approach to addressing service quality issues and her use of statistical methods are detailed. The paper then extends to her work following the Crimean War and concludes with an interesting comparative commentary relating Florence Nightingale to Dr W. Edwards Deming. Quotes from Florence's writings are interjected liberally throughout. Findings – This paper brings a new historical perspective to the field of quality management and reveals a nineteenth century apostle of quality. The current alarm regarding quality in health care practice bears more than a fleeting resemblance to Florence Nightingale's world, 150 years ago. Practical implications – While many hospitals have already experimented with some kind of quality program based on Deming's ideas, the call is out afresh to analyze processes and eliminate mistakes and other quality problems. Originality/value – This historical paper provides the reader with a unique perspective on Florence Nightingale's well deserved place in quality history and the relevance of her philosophies for today.
Journal of Management History – Emerald Publishing
Published: Jul 3, 2007
Keywords: Historical research; Health services; Quality management; Statistics
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