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EU institutions and ICT: a new challenge in transparency and dialogue with citizens

EU institutions and ICT: a new challenge in transparency and dialogue with citizens This paper starts by presenting a theoretical framework based on the evolution of this problem through the EU treaties and a literature review. The focus is then turned to the role of some European institutions, namely, the European Parliament, through the Committee on Petitions, and the European Ombudsman for their close relationship: the information and communications technology (ICT)channels that introduced new mechanisms of communication and information; and what level of use this system of dialogue assures citizens’ rights to petition and to complain.Design/methodology/approachThe first decades of the history of the European Union did not consider the link with citizens as a central priority in the evolution of the European integration process. The idea of Europe, built step by step, was much more dependent on the states’ political elites and bureaucratic European institutions. The democratic deficit, however, changed the perspectives of the different actors involved in the institutional framework. New initiatives were introduced alongside treaties to make the integration process more transparent and closer to European citizens.FindingsThose results can be confirmed through the statistics and reports presented annually by those institutions.Originality/valueDue to innovation in the use of ICT, transparency and dialogue with citizens became much more effective. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

EU institutions and ICT: a new challenge in transparency and dialogue with citizens

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1750-6166
eISSN
1750-6166
DOI
10.1108/tg-10-2020-0301
Publisher site
See Article on Publisher Site

Abstract

This paper starts by presenting a theoretical framework based on the evolution of this problem through the EU treaties and a literature review. The focus is then turned to the role of some European institutions, namely, the European Parliament, through the Committee on Petitions, and the European Ombudsman for their close relationship: the information and communications technology (ICT)channels that introduced new mechanisms of communication and information; and what level of use this system of dialogue assures citizens’ rights to petition and to complain.Design/methodology/approachThe first decades of the history of the European Union did not consider the link with citizens as a central priority in the evolution of the European integration process. The idea of Europe, built step by step, was much more dependent on the states’ political elites and bureaucratic European institutions. The democratic deficit, however, changed the perspectives of the different actors involved in the institutional framework. New initiatives were introduced alongside treaties to make the integration process more transparent and closer to European citizens.FindingsThose results can be confirmed through the statistics and reports presented annually by those institutions.Originality/valueDue to innovation in the use of ICT, transparency and dialogue with citizens became much more effective.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Jul 14, 2021

Keywords: ICT; Democracy; Legitimacy; Complaints; EU Citizens; Petitions

References