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Purpose – This study aims to investigate the moderating effect of sustainability app on environmental citizenship behavior on the basis of norm-activation model. Design/methodology/approach – A questionnaire survey, which comprises ﬁve variables (i.e. awareness of consequences, ascription of responsibility, personal norms, environmental citizenship behavior in a private sphere and environmental citizenship behavior in a public sphere) measured through 16 items, was conducted in the USA by using Amazon Mechanical Turk. With 549 valid respondents’ answers in hand, the collected data were analyzed applying a multi-group structural equation modelling technique with IBM SPSS AMOS 23 software program. Findings – The results revealed that there is a positive and signiﬁcant relationship between awareness of consequences, ascription of responsibility, personal norms and environmental citizenship behavior in both private and public sphere. Furthermore, this study attested that sustainability apps utilization has a moderating effect on the predictors of environmental citizenship behaviors. Originality/value – Past studies have seldom examined the contribution of mobile apps to environmental sustainability. This paper enriches the extant academic literature in the ﬁeld of technology for behavior change, and bears signiﬁcant implications on how sustainability apps can be adopted by governments, policymakers, organizations and teacher educators to engage people and stimulate environmental citizenship behaviors. Keywords Mobile application, Norm-activation model, Private-sphere environmentalism, Public-sphere Environmentalism, Pro-environmental behavior Paper type Research paper 1. Introduction Sustainability, deﬁned as “the development that meets the needs of the present without compromising the ability of future generations to meet their own needs” © Mario D’Arco and Vittoria Marino. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial & non- commercial purposes), subject to full attribution to the original publication and authors. The full Transforming Government: terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode People, Process and Policy Declaration of interests: The authors declare that they have no known competing ﬁnancial pp. 185-202 Emerald Publishing Limited interests or personal relationships that could have appeared to inﬂuence the work reported in this 1750-6166 paper. DOI 10.1108/TG-07-2021-0118 (United Nations, 1987, p. 37), is a recurrent theme in the international policy agenda TG since the United Nations Conference on Environment and Development in Rio de 16,2 Janeiro in 1992 (Cohen, 2020). During the following decades, politicians, governments, not-for-proﬁt organizations, activists groups and green entrepreneurs have taken several initiatives to spread information about the ecological crisis caused by unsustainable human practices of production and consumption (Barry, 2006; Stern, 2011; Ockwell et al.,2009; Yang, 2020) and encourage environmental citizenship behavior. The concept of environmental citizenship is not easy to deﬁne because it overlaps with more established constructs such as environmental education, environmental behavior, environmental attitudes, environmental literacy, awareness, sustainability and sustainability education (Hadjichambis and Reis, 2020). Furthermore, this concept is studied by different disciplines due to its political, economic and societal dimensions (Georgiou et al., 2021). This explain why, in the extant literature, the concept of environmental citizenship is found under different labels, such as ecological citizenship (Jagers and Matti, 2010), green citizenship (Gabrielson, 2008) and sustainability citizenship (Barry, 2006). According to some studies (Bell, 2005; Dobson, 2010), environmental citizenship is a distinct form of citizenship with speciﬁc characteristics. Given that the essence of citizenship consists in possessing a formal membership status in a political and legal entity in which each individual has speciﬁc rights and obligations (Bellamy, 2014), it follows that environmental citizenship refers to the obligation of each citizen belonging to that community to preserve the surrounding environment. Speciﬁcally, as highlighted by Dobson (2010, p. 6), environmental citizenship behavior can be deﬁned as a “pro-environmental behavior, in public and private, driven by a belief in fairness of the distribution of environmental goods, in participation, and in the co-creation of sustainability policy.” As supported by the above-mentioned deﬁnition, environmental citizens can undertake both individual and collective actions to protect the environment. In addition, these actions can be performed by individuals either in private or in public settings. Examples of environmental citizens actions classiﬁed into different quadrants by following the dichotomies collective/individual actions and private/personal sphere are depicted in Figure 1 adapted from Hadjichambis and Paraskeva-Hadjichambi (2020). Environmental citizenship requires some important prerequisites such as skills, duties, rights, awareness and responsibility to both motivate and enable environmentally conscious actions. Government intervention, such as policies, laws, environmental public communications and involvement of citizens, as well as environmental education, traditional media, environmental content shared on social media and advertising campaigns can play an important part in promoting environmental citizenship behavior (Bauer et al., 2020; de Vries, 2020; Georgiou et al., 2021). Unfortunately, although most people are aware of phenomena related to continued unsustainable human activities, such as climate change, loss of biodiversity, ice melt, plastic pollution and ocean pollution, only few of them are willing to embrace the global community goal of “saving the planet” (de Guttry et al.,2019; Huang, 2016; Moussaoui and Desrichard, 2016; Wang et al.,2018). People resistance towards pro-environmental behavior, namely a “behavior that consciously seeks to minimize the negative impact of one’s actions on the natural and built world” (Kollmuss and Agyeman, 2002, p. 240), might arise due to psychological distance of environmental threats (Gifford, 2011; Milfont, 2010) or habit (Verplanken and Roy, 2016). Furthermore, individuals reject “what is perceived as a power, a pressure, an inﬂuence, or any attempt to act upon one’s conduct” (Roux and Izberk-Bilgin, 2018, p. 295). This means that governments and marketing practitioners should avoid messages that could be Environmental citizenship behavior Figure 1. Examples of environmental citizenship actions in a for-quadrant Source: Adapted from Hadjichambis and Paraskeva-Hadjichambi, 2020 representation perceived as manipulative, such advertising campaign that makes individuals feel fearful, obligated or guilty. In fact, empirical studies demonstrate that alarmistic and fear messages are often not effective in creating a behavior change (de Vries, 2020). In search of innovative and interactive ways to inspire and motivate citizens to be more sustainable in their everyday life, the use of mobile applications (apps) has gained the attention of scholars and practitioners in recent years (Brauer et al.,2016; Nghiem and Carrasco, 2016; Ouariachi et al.,2020). The relationship between technologies and human actors can give birth to new processes, values, and social rules (Troisi et al., 2018; Troisi et al.,2021). Information and communication technologies (ICTs) also contributes to the developments and advances in the practice of teaching and learning worldwide (Visvizi et al., 2018a). Speciﬁcally, the utilization of sustainability apps presents huge potential to enhance awareness about sustainability (Yanamandra and Ramesh, 2019) and induce change in behavior without adopting hard paternalism forms, that is, actions that interfere with individuals’ liberty or autonomy (Diefenbach et al., 2016). An analysis of extant literature revealed that researches on sustainability apps have prevalently focused on their classiﬁcation (Brauer et al., 2016), design characteristics (Mulcahy et al., 2020), adoption intention (Aguiar-Castillo et al., 2018; Whittaker et al.,2021), and educational function (Abner and Baytar, 2019; Montiel et al.,2017). Simultaneously, there is a paucity of empirical evidence on how such technologies might intervene in the process leading to environmental citizenship behavior. For that reason, the purpose of the current study consists of ﬁlling this knowledge gap by TG conducting a multi-group analysis to evaluate the moderating effect of the use of 16,2 sustainability app on environmental citizenship behavior. The remainder of the paper is organized as follows. In Section 2, the background is presented and the research hypotheses are developed. The measurement instrument and data collection procedure are reported in Section 3. Statistical analysis methods and results are introduced in Section 4. Subsequently, in Sections 5, we report a discussion of the ﬁndings and implications for theory and practice. In Section 6, conclusions, research limitations and future research directions are presented. 2. Theoretical background and hypotheses 2.1 Norm activation model According to Smederevac-Lalic et al. (2020), environmental citizenship behaviors have a norm- driven nature. Therefore, we adopted the norm-activation model developed by Schwartz (1977) as our basic model to explore environmental citizenship behavior. Furthermore, we evaluated the moderating effect of a speciﬁc contextual variable, namely, sustainability app usage, on the relationships between the constructs that characterize the norm-activation model. The norm-activation model is grounded on the assumption that an individual is disposed to sacriﬁce her/his own self-interest for the collective beneﬁts of others. As highlighted by Schwartz (1977), this form of altruistic behaviors is inﬂuenced by personal norms, awareness of consequences and ascription of responsibility. In the environmental psychology literature, personal norms are deﬁned as “moral obligations to perform or refrain from speciﬁc actions” (Schwartz and Howard, 1981, p. 191). Personal norms are cognitive structures varying from subject to subject constructed on the basis of inputs from the external situation and internal reasons in agreement with values, beliefs, conceptions of right and wrong, good or bad (Schwartz, 1977; Thøgersen, 2006). Awareness of consequences refers to the individual’s disposition to become aware of the potential consequences of her/his behavior for the welfare of others or for other things (Schwartz, 1977). If an individual is aware of the consequences that her/his actions may have on others, then norms guiding how she/he should or should not behave are activated and feelings of moral obligation are induced (Kaiser and Shimoda, 1999). For example, if a person is aware of the effects of plastic pollution on marine life, he/she may be likely to engage in recycling of plastic waste. Ascription of responsibility concerns with the individual tendency to see “the self as responsible for events initially” (Schwartz, 1977, p. 230). People’s actions can have positive and negative consequences on the other people, the other species and the environmental wellbeing. Therefore, as highlighted by Stern et al. (1999, p. 83), ascription of responsibility is “the belief or denial that one’s own actions have contributed to or could alleviate those consequences”. For example, an individual tends to view energy saving in the workplace as her/his own responsibility rather than of her/his organization. Extant research has applied the norm-activation model in various contexts concerning pro-social and pro-environmental behavior, such as environmental complaint behavior (Zhang et al., 2018), electric vehicle adoption (Bobeth and Kastner, 2020), electricity saving behavior (Zhang et al.,2013), reduce clothing consumption (Joanes, 2019; Polese et al.,2019) and volunteer tourism traveler behavior (Meng et al.,2020). 2.2 The moderating role of sustainability apps ICTs are generally a viable way to inﬂuence individuals’ behavior (Brauer et al.,2016). Example from the health, education and public service domain show that the utilization of apps can serve as successful interventions (Carlo Bertot et al.,2012; Eid et al.,2020; Environmental Hirsh-Pasek et al.,2015; Oni et al.,2016; Pai and Alathur, 2019; Reddick and Zheng, 2017). citizenship Apps are dedicated software applications that run on portable devices such as smartphones behavior and tablets (Gokgoz et al.,2021). App stores like those from Apple and Google offer the possibility to download different types and categories of apps, for example, social networking apps, online shopping apps, gaming apps, apps for food lovers, mobile wallet apps, health apps and education apps (Mehra et al.,2020). Recently, apps have also proven to be helpful achieving sustainability-related goals (Brauer et al.,2016). Some examples concerning the domain and functions of the most popular sustainability apps are illustrated in Table 1. Since we are dealing with a young product category, there is little research on sustainability apps. Most studies in the ﬁeld mainly focused on how technology could be designed to actively inﬂuence and change human behavior. One design principle is the “aesthetic of friction” (Laschke et al.,2015), that is, break up the routine to inspire reﬂection (Diefenbach et al.,2016). For example, a data-driven app, such as a carbon footprint calculator, could make us think about how much our lifestyle is unsustainable and thus render the choice between taking the car or the bike more deliberate. In their study, Brauer et al. (2016) highlighted that sustainability apps could be implemented with one or more of the following functions: educate, gamify, informate, transformate and collaborate. App name Domain Description Good on You Sustainable ethical fashion The app provides ratings, information, offers and news about ethical and sustainable fashion JouleBug Sustainable lifestyle The app uses a gamiﬁcation model with points awarded for completing sustainable actions Oroeco Pollution The app automatically tracks the user’s climate impacts with the world’s best carbon footprint calculator. The user receives information, points and competes with the other members of the community AWorld Education The app, which was created in support of ActNow United Nations campaign for individual action on climate change and sustainability, employs gamiﬁcation, challenges and engaging contents to guide users towards living sustainably GoodGuide Ethical consumerism The app helps users to ﬁnd safe, healthy and sustainable products while they are shopping iRecycle Recycling The app gives information to handle any recycling challenge HappyCow Vegan food locator The app helps users to ﬁnd vegan-options at 140,000þ restaurants, cafes and grocery stores in 180þ countries My Plastic Diary app Reducing plastic pollution The app helps users to track and reduce their plastic footprint. Log all plastic items you buy, set goals, receive virtual awards and share your progress on social media to inspire others Buycott app Consumer activism The app gives real-time transparency information about products by reading the Universal Product Codes barcode. The app helps users to boycott bad Table 1. products and ﬁnd sustainable alternatives Examples of Olio Reducing food waste The app connects neighbors with each other and local shops so that surplus food can be shared sustainability apps According to Georges et al. (2015), the main persuasive techniques used by app developers TG to help people to live more sustainably are eco-feedback, reminder, reward, self-monitoring 16,2 tool, suggestion and trigger. Several studies (Douglas and Brauer, 2021; Johnson et al., 2017; Mulcahy et al.,2020) also suggest that gamiﬁcation helps creating a condition favorable for the pro-environmental education of the individual. Apps help reducing the ignorance barrier and contribute to the habit formation. Speciﬁcally, gamiﬁed apps try to deal with the problem of personal motivation by adopting extrinsic motivation such as points, levels, discounts and badge. Based on the discussion above, which prevalently focuses on how apps can assist behavior change, we hypothesize that sustainability apps can help strengthen the relationship between personal norms, environmental awareness and responsibility, as well as motivate environmental citizenship behavior in both private and public settings. Speciﬁcally, we derived the following hypotheses: H1. The correlation between awareness of consequences and ascription of responsibility is stronger for individuals who use sustainability apps. H2. The correlation between ascription of responsibility and personal norms is stronger for individuals who use sustainability apps. H3. The correlation between personal norms and environmental citizenship behavior in private-sphere is stronger for individuals who use sustainability apps. H4. The correlation between personal norms and environmental citizenship behavior in public-sphere is stronger for individuals who use sustainability apps. The conceptual model underlying this study is presented in Figure 2. 3. Methods 3.1 Measurements and instrument development This research adopted a self-administered questionnaire survey technique. The questionnaire (Table 2) was designed to explore ﬁve different variables and comprised 16 items measured on a seven-point Likert scale (1 = Strongly disagree to 7 = Strongly agree). The questionnaire started with a ﬁlter question to identify two different subsets of survey respondents, namely, individuals who use sustainability apps and individuals who do not use sustainability apps. Individuals who answered to use sustainability apps had also to specify the name of the app and the frequency of usage before to jump to the common section containing a battery of questions concerning the measurement of the environmental citizenship behavior. Questions regarding respondents’ demographic information were included at the end of the survey. The items measuring awareness of consequences, ascription of responsibility and personal norms were adapted from Onwezen et al. (2013). The environmental citizenship behavior was measured on two dimensions, namely, the private-sphere and the public- sphere. The items were generated by taking in consideration the examples of environmental citizenship behavior provided by extant literature, such as Hadjichambis and Paraskeva- Hadjichambi (2020). 3.2 Data collection Amazon Mechanical-Turk (MTurk) was used to recruit participants for our research (Shank, 2016). The survey was lunched June 16, 2021. In the panel option, we speciﬁed the target of our online survey. In addition, we selected 550 as number of MTurk Environmental Sustainability apps citizenship usage (SAU) behavior Awareness of consequences (AC) H1 H4 Environmental citizenship behavior in a private sphere (ECB_PRIV) H2 H3 Ascription of Personal responsibility (AR) norms (PN) Environmental citizenship behavior in a public sphere (ECB_PUB) Figure 2. Conceptual model Source: Our elaboration workers. In a few days, 550 questionnaires from respondents living in the USA were collected. One questionnaire was excluded from the analysis because the name of the app was not inserted. Therefore, the ﬁnal dataset comprised 549 valid answers. As presented in Table 3, 53.6% of the participants are female. Most participants are between 18–24 (50.1%) and 25–34 years old (27.3%). Participants who received higher education accounted for 81.3%. Of the 549 respondents, the 48% of participants use sustainability apps. 4. Data analysis and results This research employed IBM SPSS Statistics 25 and IBM SPSS AMOS 23 to perform the data analysis. First, we conducted a conﬁrmative factor analysis (CFA) and inspected the reliability and validity of the measurement model. Second, to evaluate the moderating effect of sustainability app utilization on each relationship between environmental citizenship behavior and its predictors we performed a multi-group analysis via partial least squares structural equations modeling. 4.1 Reliability and validity analysis Prior to assess the reliability and validity of the measurement model, with the help of IBM SPSS Statistics 25 we conducted the descriptive statistics analysis and the normality test. As shown in Table 4, skewness and kurtosis value for each item was below 63 and 610 respectively (Kline, 2011); hence, data were normally distributed. TG Construct Items 16,2 Norm-activation model Awareness of AC1 The effects of pollution on public health are worse than we realize consequences (AC) AC2 Pollution generated in one country harms people all over the world AC3 The balance in nature is delicate and easily upset AC4 Over the next several decades, thousands of species will become extinct Ascription of AR1 Every citizen must take responsibility for the environment responsibility (AR) AR2 I feel partly responsible for the environmental problems on our planet Personal norm (PN) PN1 I feel a moral obligation to protect the environment PN2 I feel that I should protect the environment PN3 I feel it is important that people in general protect the environment PN4 Because of my own values/principles, I feel an obligation to behave in an environmentally-friendly way Environmental citizenship behavior (ECB) Private-sphere ECB_PRI1 At home, I reduce the amount of energy I use (ECB_PRI) ECB_PRI2 I recycle cans, bottles and papers ECB_PRI3 I buy products that are friendly to the environment Public-sphere ECB_PUB1 I keep the surrounding environment clean (ECB_PUB) ECB_PUB2 I vote for a candidate or referendum that supports environmental protection Table 2. ECB_PUB3 I encourage people around me joining and donating to Constructs’ scale environmental organizations We also estimated the mean of each items of the measurement model and compared the results between the two different groups. As illustrated in Figure 3, with the exception of few items (i.e. AC_2, ECBPUB_2 and ECBPUB_3), the level of agreement of respondents who use sustainability apps is higher than that of respondents who do not use sustainability apps. The measurement model was conducted using conﬁrmatory factor analysis (CFA). IBM SPSS AMOS 23 was used to perform the CFA. The results of the CFA revealed a good ﬁt. Speciﬁcally, the Root mean square error of approximation (RMSEA) = 0.048, the Bentler’s comparative ﬁt index (CFI) = 0.977, the Tucker–Lewis index (TLI) = 0.970 and the normed ﬁt index (NFI) = 0.959. In addition, the chi-squared test denoted good model ﬁttoo (CMIN/df = 210.675/94 = 2.241, p < 0.001), the value, in fact, was less than 3.0 (Hair et al., 2010). To examine the reliability of the measurement model, we used Cronbach’s alpha values and composite reliability (CR) values respectively. As depicted in Table 5, Cronbach’s a value ranged from 0.749 to 0.938; hence met the cut-off value of 0.70 (Hair et al.,2010). CR ranged from 0.756 to 0.939 that meets the suggested criterion of 0.60 (Hair et al.,2010). Therefore, the results suggest that the reliability is acceptable. The validity of the measurement model was estimated by examining both convergent validity and discriminant validity (Hair et al.,2010). Average variance extracted (AVE) was used to measure convergent validity. As shown in the Table 5, all the AVE of each construct, which ranged from 0.548 to 0.837, also met the suggested criterion of 0.50 (Hair et al.,2010). Thus, the convergent validity is acceptable. Finally, to test the discriminant validity, we pﬃﬃﬃﬃﬃﬃﬃﬃﬃﬃ compared the square root of the average variance extracted ( AVE) with the correlations pﬃﬃﬃﬃﬃﬃﬃﬃﬃﬃ among the ﬁve constructs. The AVE of each construct was higher than the off-diagonal Environmental Details of respondents (N = 549) n (%) citizenship Gender behavior Female 294 53.6 Male 255 46.4 18–24 275 50.1 Age 25–34 150 27.3 35–44 124 22.6 Education level High school graduate or equivalent 103 18.8 Bachelor degree 399 72.7 Master’s degree 47 8.6 Occupation Studying 37 6.7 Employed 388 70.7 Sustainability app utilization Self-employed/Freelance 124 22.6 Yes 261 48 No 288 52 Frequency of usage (app) A couple of times a month 13 5 A few times per week 82 31 At least once a day 135 52 A few times everyday 31 12 Top 5 sustainability app JouleBug 46 8.4 Good on You 44 8.0 Table 3. Buycott 35 Demographic proﬁle Olio 31 GoodGuide 16 2.9 of the respondents Construct Items l Mean SD Skewness Kurtosis Awareness of consequences (AC) AC1 0.643 6.56 0.736 1.640 2.040 AC2 0.745 6.31 0.951 1.134 0.055 AC3 0.737 6.23 0.901 0.841 0.412 AC4 0.826 6.31 0.877 0.995 0.239 Ascription of responsibility (AR) AR1 0.705 6.50 0.836 1.897 4.346 AR2 0.850 6.40 0.912 1.341 0.622 Personal norm (PN) PN1 0.816 6.09 0.977 0.686 0.716 PN2 0.835 6.31 0.762 0.579 1.063 PN3 0.753 6.26 0.779 0.498 1.189 PN4 0.671 6.34 0.748 0.634 0.958 ECB Private-sphere ECB_PRI1 0.938 5.85 1.374 1.270 1.363 (ECB_PRI) ECB_PRI2 0.936 5.95 1.332 1.446 1.990 ECB_PRI3 0.869 5.98 1.385 1.564 2.282 ECB Public-sphere ECB_PUB1 0.840 6.68 0.598 1.843 2.922 Table 4. (ECB_PUB) ECB_PUB2 0.821 6.58 0.694 1.517 1.788 Descriptive statistics ECB_PUB3 0.687 6.52 0.812 1.946 4.874 analysis and the Notes: l = Factor loading, SD = Standard deviation. normality test 5.20 5.40 5.60 5.80 6.00 6.20 6.40 6.60 6.80 TG 16,2 AC_1 6.55 AC_2 6.35 AC_3 6.18 AC_4 6.25 AR_1 6.42 AR_2 6.34 PN_1 6.06 PN_2 App user 6.26 App non-user PN_3 6.22 PN_4 6.28 ECBPR_1 5.81 ECBPR_2 5.89 ECBPR_3 5.91 ECBPUB_1 6.68 ECBPUB_2 6.60 Figure 3. Plot of the mean-item ECBPUB_3 score for each group 6.47 correlation values. Therefore, according to Fornell–Larcker criterion analysis, discriminant validity was supported (Fornell and Larcker, 1981). 4.2 Multi-group analysis A multi-group analysis using IBM SPSS AMOS 23 was conducted to examine the moderating effect of sustainability app utilization. Research participants were divided in two groups, those who use sustainability app in their everyday life (Group 1; n = 261), and Environmental those who do not use sustainability apps (Group 2; n = 288). citizenship Following Byrne (2004), to determine whether the structural model of the two groups behavior are statistically different from each other, we performed a multi-group invariance testing. The p-value of the chi-square difference test between the unconstrained (X = 417.725, df = 80, p < 0.001) and the constrained (X = 449.018, df = 65, p < 0.001) subset models is signiﬁcant (DX = 31.293, Ddf = 15, p = 0.008). This means that the hypothesis of invariant factor variances must be rejected; hence, the model differs across the groups. In both models, the relationships between variables are all positive and statistically signiﬁcant. However, the model regarding the individuals who use sustainability apps presents larger standardized path coefﬁcients (b ) and coefﬁcient of determination (R ). H1, H2, H3 and H4 are supported. Therefore, sustainability apps utilization exerts a moderating effect on the relationship between awareness of consequences, ascription of responsibility, personal norms and environmental citizenship behavior in both private and public sphere. The detailed results are depicted in Table 6, and Figure 4 respectively. By adopting a multi-group approach, we simultaneously reproduced the path differences between two groups and reported results in either situation. The main strength of this technique regards the fact that it can be easily executed with software; hence, it is less time consuming than qualitative approach. On the contrary, this quantitative technique focuses on theory testing rather than on theory generation. Furthermore, it might lead to reductionist explanations. Table 7 summarizes the strengths and weakness of the multi- group approach adopted in this research. Construct AC AR PN ECB_PRI ECB_PUB Awareness of consequences (AC) 0.740 Ascription of responsibility (AR) 0.674 0.781 Personal norm (PN) 0.548 0.629 0.751 ECB Private-sphere (ECB_PRI) 0.374 0.316 0.423 0.914 ECB Public-sphere (ECB_PUB) 0.655 0.739 0.613 0.739 0.785 Cronbach’s alpha 0.826 0.749 0.852 0.938 0.822 CR 0.828 0.756 0.854 0.939 0.828 Table 5. AVE 0.548 0.610 0.565 0.837 0.617 Reliability and pﬃﬃﬃﬃﬃﬃﬃﬃﬃﬃ ﬃ validity analysis Notes: CR = Composite reliability, AVE = Average variance extracted, Italic values = AVE App users (n = 261) App non-users (n = 288) Hypothesis Path hypotheses BSE p-value b SE p-value Db supported H1 AC ! AR 0.761 0.065 <0.001 0.721 0.070 <0.001 0.040 Yes H2 AR ! PN 0.798 0.050 <0.001 0.712 0.067 <0.001 0.086 Yes H3 PN ! ECB_PRI 0.696 0.049 <0.001 0.593 0.057 <0.001 0.103 Yes H4 PN ! ECB_PUB 0.480 0.049 <0.001 0.383 0.057 <0.001 0.097 Yes Table 6. Notes: b = Standardized b Weights, SE = Standard error Multi-group analysis 2 R = 0.485 Awareness of 2 TG R = 0.351 consequences (AC) 16,2 Environmental citizenship behavior in a private sphere (ECB_PRIV) *** 0.761 0.721*** *** 0.696 0.593*** 2 2 R = 0.578 R = 0.637 196 2 2 R = 0.520 R = 0.508 Personal Ascription of *** 0.798 norms (PN) responsibility (AR) 0.712*** *** 0.480 R = 0.230 0.383*** R = 0.146 Environmental citizenship behavior in a public sphere (ECB_PUB) Figure 4. Results of the multi- Source: Our elaboration group structural equation modeling 5. Discussion Our ﬁndings contribute to the extant literature in several ways. First, this study has shown that norm-activation model is consistent in explaining or predicting environmental citizenship behavior. Second, to the best of our knowledge, this is one of the ﬁrst study investigating the role of sustainability apps in the relationship between environmental citizenship behavior and some of its predictors, namely, personal norms, ascription of responsibility and awareness of consequences. Third, through the multi-group analysis, it was found prominent differences between individuals who use sustainability apps and those who do not use sustainability apps. Speciﬁcally, sustainability apps utilization strengthen the relationship between ascription of responsibility and personal norm. For example, an app such as AWorld uses stories and information about sustainability to encourage the members to take pro-environmental actions and build a shared sense of purpose. Furthermore, individuals who use sustainability apps are more prone to translate their personal norm into environmental citizen behavior in both private and public setting. Therefore, this study supports the hypothesis regarding the moderating effect of sustainability apps. Fourth, this research indicated that individuals tend to show their environmental citizenship especially through actions associated with their private-sphere, such as reducing Strengths Weakness It can be easily executed with Focuses on theory testing rather than on theory software generation Table 7. Less time consuming Reductionism Strengths and weakness of multi- Objective and reliable group analysis household energy consumption, recycling and opt for eco-friendly products. One possible Environmental reason for this ﬁnding may be due to the particular model of environmental education. citizenship According to Chawla and Cushing (2007), environmental education focuses principally on behavior the private-sphere environmentalism rather than preparing students for public actions, such as act, protest, lobbing and participation in environmental movements. The urgency to reimagine and recreate a non-formal as well as formal environmental education for children, youth and older people has been highlighted in a recent paper published by Reid et al. (2021). Speciﬁcally, the authors invoke an environmental education grounded on critical thinking, close to science and that enables individuals to identify fake information and ideologies that underestimate the relationship between economic growth and environmental impact. Another explanation may lie in the fact that sustainability apps, except sporadic cases (Buycott app), are designed to achieve personal sustainability goals. However, as stated by Dobson (2007), private actions have also public implications. For example, our choice to live sustainably allows that others may live well. Furthermore, our actions can inspire other individuals and motivate them to change behavior. The current study offers to governments and policymakers some practical implications for transforming society through the adoption of ICTs such as sustainability apps. These types of technologies can be used to engage those people who would like to adopt a more sustainable lifestyle but they need a ﬁnal push. The objective of sustainability app is to trigger behavioral change by means of speciﬁc alerting features and gamiﬁed scenarios that may be found not to be necessarily cost-effective. Central governments and cities could develop mobile apps to achieve speciﬁc sustainability goals and furnish to citizens personalized services. Furthermore, sustainability apps can be integrated into smart city ecosystems (Kashef et al., 2021; Lytras et al., 2019; Visvizi et al., 2018b; Lytras and Visvizi, 2018; Troisi et al.,2022) to improve pro-environmental activities such as recycling, reduce food waste, donating clothes and sharing stuffs. As knowledge, skills development and environmental awareness are a prerequisite for environmental citizenship behavior, public and private educational institutions, including universities, can adopt sustainability apps to foster innovative environmental educational approaches that emphasize reﬂection on direct, concrete experience. Furthermore, sustainability apps favorite value co-creation in educational context (Loia et al., 2016), as well as human connections and a networked learning (Lytras et al.,2018). 6. Conclusions In this paper, we assessed the potentials of sustainability apps to contribute to environmental citizenship behaviors. Hence, the study provides insights about how the adoption of this speciﬁc technology, which takes advantage of the ubiquitous of smartphones and other portable devices, may strengthen the relationship between environmental citizenship behavior and its predictors based on the norm-activation model. This study has some limitations. First, we used MTurk to test the hypothetical model. This crowdsourcing marketplace has a small population. Therefore, this might compromise data quality due to the potential expositions of the worker to previous similar surveys (Chandler et al., 2019). Future research could consider alternative sources for the target audience (e.g. emails, and face-to-face interview). Second, this study collected data from the USA. Future research should collect and compare data from different countries to enhance the generalizability. A third limitation regards the SEM analysis. We estimated only the direct effects of awareness of consequences and ascription of responsibility. Additional research could consider personal norms as a mediator (De Groot and Steg, 2009), and examine the indirect TG effects of awareness of consequences and ascription of responsibility on environmental 16,2 citizenship behavior in both private and public sphere. 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(2010), “Construal-level theory of psychological distance”, Psychological Review, Vol. 117 No. 2, pp. 440-463. Corresponding author Mario D’Arco can be contacted at: firstname.lastname@example.org For instructions on how to order reprints of this article, please visit our website: www.emeraldgrouppublishing.com/licensing/reprints.htm Or contact us for further details: email@example.com
Transforming Government: People, Process and Policy – Emerald Publishing
Published: Apr 6, 2022
Keywords: Mobile application; Norm-activation model; Private-sphere environmentalism; Public-sphere Environmentalism; Pro-environmental behavior
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